Beyond Philosophy
DECEMBER 27, 2019
The Biggest Thing We Learned in 2019. If there is one thing we have learned in 2019, it is that customers give us a lot to think about regarding their behavior. To find out more about how your organization’s marketing can improve customer loyalty and retention, contact us at www.beyondphilosophy.com.
ShepHyken
JULY 22, 2019
My Comment: Companies are using social media customer care/service to increase loyalty and gain market share. Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated] by Amritpal Dhangal. That’s marketing! The post 5 Top Customer Service Articles for the Week of July 22, 2019 appeared first on Shep Hyken.
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Beyond Philosophy
JANUARY 25, 2019
Moreover, the Customer Experience internal marketing needs to include ROI for Customer Experience. This episode of The Intuitive Customer podcast explores how Customer Experience consultants and Customer Experience marketers can address these issues and resolve them for their individual Customer Experience strategies.
Beyond Philosophy
JANUARY 25, 2019
Moreover, the Customer Experience internal marketing needs to include ROI for Customer Experience. This episode of The Intuitive Customer podcast explores how Customer Experience consultants and Customer Experience marketers can address these issues and resolve them for their individual Customer Experience strategies.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
ShepHyken
AUGUST 19, 2019
They look specifically at the customer service experience of 500 US-based brands in “high-growth mode” in the month of May 2019. 3 Ways Marketing Creates Customer Experience Leadership by Lynn Hunsaker. Clear Action) Marketing’s role in customer experience leadership can be powerful, especially if it’s managed holistically.
ShepHyken
MARCH 25, 2019
Survey: Customer experience trends 2019 by Lynne Capozzi. ClickZ commissioned a study that included responses from more than 5,000 and 500 marketers. Live from ModernCX 2019: 3 Days of Customer Experience Takeaways by SmarterCX Team. (I wrote a book on it!) ” Key findings from the report. It’s a great report.
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This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.
Advertiser: ZoomInfo
Fact: Only 8% of sales and marketing professionals say their data is between 91% - 100% accurate. In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. More organizations are investing in B2B sales and marketing intelligence solutions.
Speaker: Chris Bauserman, VP Segment and Product Marketing, NICE inContact
Join CCNG and Chris Bauserman, VP Segment and Product Marketing for NICE inContact, for a discussion and set of tools that you can use to benchmark your operations and identify the next best action your organization can take to build your CX of the future. Personalized next steps: What 2019 hot topics are right for you to adopt?
Speaker: Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics
Join Sheila McGee-Smith, contact center industry analyst and No Jitter blogger, along with Elizabeth Magill, the Senior Director of Product Marketing at Cyara, as they discuss tried and true best practices for avoiding the potential pitfalls of CX migration. October 1st, 2019 10:00 AM PDT, 1:00 PM EDT, 6:00 PM BST
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