TechSee
DECEMBER 11, 2018
Providing better customer experiences (CX) is a hot button issue that has become increasingly critical to forward-thinking call centers over the last few years. Call center leaders realize that the time has come to deliver real measurable value to the enterprise. appeared first on Techsee.
Callminer
DECEMBER 17, 2019
Call centers , in particular, represent just one facet of a large and varied international outsourcing industry. However, the world’s call centers are arguably the most public examples of companies’ outsourcing efforts, facing customer directly in one-on-one interactions. Call Center Workforce Statistics.
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Outsource Consultants
MARCH 27, 2024
As Women’s History Month comes to a close, Outsource Consultants wants to celebrate the incredible women leading the call center industry. Women have always been a driving force behind call center excellence, ( 71% of global employees are women ) — but this representation has not scaled as quickly at the ownership level.
Fonolo
FEBRUARY 14, 2023
Call center automation is one of the best ways to improve your customer experience, increase agent happiness, and light up your KPI dashboard in the best possible way! What is Call Center Automation? Increase the efficiency of outbound calling and reduce human error with automated dialing systems.
Speaker: Vicki Brackett, Author and COO of Sinousia
The most important asset of any call center are the employees. July 18th, 2019 11:00am PDT, 2:00PM EDT, 7:00PM GMT. To provide a better customer experience, build brand loyalty and increase your revenue and bottom line, keeping your employees engaged is critical. This can be hard to do.
Zingtree
JANUARY 16, 2019
Image via Call Centre Helper. Call centers are constantly changing and adapting to fit the growing needs of customers, and – surprise – those changing demands and expectations are more dynamic than ever. Call Center Predictions from the Pros. How to Set up Your Call Center or Support Team for Success.
CX Global Media
SEPTEMBER 23, 2019
Top 20 CX Influencers to Follow in 2019 – Click to Tweet. WEBINAR: 3 Common Questions Contact Centers Should NEVER ask about Speech Analytics. WEBINAR: How Coca-Cola® Adds Life to Contact Center Employee Engagement. WEBINAR: How Do Your Call Center Supervisors Measure Up? Additional Resources.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Speaker: Hillary Curran, Head of Customer Experience, Guru
Your customer’s expectation — whether reaching out about an issue via chat, completing an online form for an event, phoning a call center, or browsing your website’s resources — is an effortless and efficient information transfer, so they can get back to focusing on their bottom line. May 2nd, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT
Speaker: Jim Rembach, President of Call Center Coach
Keeping up with constantly changing contact center technologies, economic issues, business issues, and personnel issues requires you to become skilled in a wide range of areas. And learn about the findings from experts with over 250-years of combined experience on how to lead your contact center during rapid change.
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