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Guest Blog: Is Your Contact Center Using the Right Customer Feedback Tool?

ShepHyken

These reasons are reflected by the CCW Executive Report on Contact Center Priorities for 2018, where increasing the “voice of the customer” strategy is the #3 contact center priority this year. Before Soliciting Feedback. For example, is the goal to improve your customers’ experience, and if so, which facet? Agent Input.

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5 Top Customer Service Articles For the Week of January 22, 2018

ShepHyken

10 Customer Experience Mistakes You Need to Avoid in 2018 by Ronak Meghani. For me, real life examples are the best place for inspiration. For example, regarding feedback, I’m surprised at how some companies (and people) fight feedback with excuses rather than embrace it with appreciation.

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The Best Advice for Contact Centers in 2018: The Experts Weigh In

Fonolo

But if we momentarily dial the sound down, we are rewarded with a) some mental clarity; and b) the sweet, sweet sounds of intelligent, helpful voices who deliver some music-to-our-ears advice on how to survive and thrive in 2018 and beyond. White Paper: CX Trends You Need to Watch in 2018. and “Is there anything I can do for you?”

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5 Channels for Collecting Customer Feedback (that you’re probably not using)

ProProfs Blog

Collecting and responding to customer feedback is critical for any growing business. Ignoring or failing to collect feedback is like flying a plane at night without instruments: you hope you’re headed in the right direction, but you can’t really be sure. So, how do you collect the most relevant feedback from your customers?

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2018 Customer Experience Trends

The Center for Client Retention

Review these 2018 Customer Experience Trends for what’s fresh, viable, and essential to staying in the game. Denmark’s Servicelovers is a firm that wants to change customer service through positive feedback. An example is Amazon Go, a grocery store that has vanquished the traditional checkout process.

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NPS Benchmarks for 2018: Results and Reactions Webinar

AskNicely

Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. Real-world examples of how to best take action on feedback, and what happens when you don’t! 2018 NPS Benchmark Study: Results and Reactions Webinar. Tuesday, December 04, 2018. Register Now!

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Customer Feedback is Your Competitive Advantage

AskNicely

A recent Gartner survey of CEOs found that 40% list growth as their number one business priority for 2018 and 2019. Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed. 28% say workforce. Empower Your Team to Take Action.