Remove 2018 Remove Chatbots Remove Customer Experience Remove Customer Support
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Guest Blog: Customer Support Chatbots ? Striking The Right Balance

ShepHyken

This week we feature an article by Ayush Chaudhary who writes about the social media customer support experience. Social customer service allows you to take the interactions with your customers to an even higher level. – Shep Hyken. Think of it as a telephonic IVRS analog for customer support.

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5 Top Customer Service Articles of the Week 10-25-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. What Kind of CX Do Customers Really Want? No Jitter) Many customers still prefer email and voice channels for customer service requests over chatbots. (No billion market of 2018. by Eric Krapf. (No

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Guest Post: 6 Ways BPOs Can Boost Customer Experience

ShepHyken

This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. She shares how BPOs can enhance your customer experience.

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5 Top Customer Service Articles for the Week of January 7, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. It’s convenient and predictable, and customers love it. CEOs Who Are Transforming Customer Experience by Robert Reiss. Here are my top five picks from last week. What’s in the box?

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5 Top Customer Service Articles For the Week of February 19, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Top 5 Tips to Improve Social Customer Service by Kristina Knight. My Comment: I’m still surprised at the number of companies that don’t embrace social media as a viable customer support channel.

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5 Top Customer Service Articles For the Week of March 5, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. What’s the Difference Between Customer Satisfaction and Customer Loyalty? HubSpot) Customer satisfaction is a measurement of a customer’s attitude toward a product, a service, or a brand.

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5 Top Customer Service Articles For the Week of February 26, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Can awful airline customer service be overridden with AI and analytics? Managing the Fragile Customer Experience by Laurent Bride. (IT Chatbots and AI can’t do everything… yet. by Scott Kendrick.

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