ShepHyken

MARCH 20, 2017

Why Your Sales Pitches Will Never Earn You Loyal Customers by Rachel Quetti . Building a relationship based on trust is a powerful way to not only make the sale, but to earn loyalty. Any traditional sales technique can be enhanced by “selling with service” – focusing on the relationship and adding value over anything else.

Customer Service 189

Customer Service Scripts Customer Care Sales 189

ShepHyken

OCTOBER 16, 2017

My Comment: This article starts with the following sentence: “Your frontline employees, like your sales associates, technicians and customer service reps, often know what’s wrong in your company before you do.” The post 5 Top Customer Service Articles for the Week of October 16, 2017 appeared first on Shep Hyken.

Customer Service 193

Customer Service Marketing Customer Experience Sales 193

ShepHyken

MAY 8, 2017

Based on insights from consumer surveys, there has never been a greater opportunity to redefine the customer experience, across marketing, sales and service. The post 5 Top Customer Service Articles For the Week of May 8, 2017 appeared first on Shep Hyken. The information in this article is relevant to any type of business.

Customer Service 204

Customer Service Airlines B2B Marketing 204

ShepHyken

FEBRUARY 6, 2017

BBC Capital) Businesses often use sales numbers or other figures to gauge how well they are doing. The post 5 Top Customer Service Articles For the Week of February 6, 2017 appeared first on Shep Hyken. There is One Quality that Builds Loyalty and Trust by Renuka Rayasam . Follow on Twitter: @Hyken.

Customer advocacy 211

Customer advocacy Brand ambassadors Customer Service Best practices 211

Amity

DECEMBER 21, 2017

Below is our annual holiday reading list, the best articles of 2017, curated, organized, and ready to be enjoyed. 2017 Rewind: Your Customer Success Playlist. Creating a Post-Sales Process for Customer Success by guest writer Brooke Goodbary. 3 Sales Strategies That Are Fueling Your Churn Rate by guest writer Mark Dacanay.

Customer advocacy 107

Customer advocacy Best practices Sales Metrics 107

ShepHyken

FEBRUARY 20, 2017

Sharpen) According to Quantum Workplace, customer service employees are among the least engaged at work, falling behind human resources, sales, marketing, engineering, R&D, operations, finance and IT, in that order. The post 5 Top Customer Service Articles For the Week of February 20, 2017 appeared first on Shep Hyken.

Customer Service 211

Customer Service Finance Contact Center Personalization 211

Centriam Customer Experience Lab

JANUARY 5, 2018

Make Shopping Enjoyable to Encourage Sales. On a previous blog , my colleague Jason shared a finding from Centriam’s 2017 Retail Study : customers who had an enjoyable shopping experience were more likely to be promoters. This finding is especially robust among millennials, the largest generation in the US.

Sales 92

Sales Customer Experience 92

Mindtouch

OCTOBER 19, 2017

Announcing the TOP 124 Salesforce Influencers of 2017 (both listical and digital asset provided below). 2017 Top 124. Jason Paquette , Director of Sales Operations, MongoDB, Inc. — @PaquetteJason — [link]. Launa Saunders , Manager, Sales Operations, Illumina — @launasaunders — [link]. Jason Summers , Sr. Rhonda Ross , Sr.

Consulting 91

Consulting Consulting Engineering CRM 91

Win the Customer

MAY 15, 2018

Abercrombie & Fitch is counting on direct-to-consumer (DTC) sales to counter the retail apocalypse, Columbus Business First reports. leases expiring over the next two years, the fashion brand saw a 4 percent increase in sales, largely thanks to direct-to-consumer sales. billion a year to $5 billion.

Sales 110

Sales Technology Surveys Management 110

The Center for Client Retention

OCTOBER 4, 2017

Sales and customer service are often thought of as separate entities and in a certain sense, they are. On the surface, sales personnel have the goal of maximizing the company revenue by selling more and gaining new customers. Having a sales team who can help with customer retention is a way that can be achieved. **. **.

Sales 96

Sales Customer Service Customer retention Customer Experience 96

Steve DiGioia

JANUARY 9, 2017

Predicting customers’ orders could increase sales and potentially reduce shipping, inventory and supply chain costs. The customer will be responsible for most of the “sales process” and manipulated in subtle ways away from their intended choice and preference towards what benefits the business. 1 retailer in the world are obvious.

Advertising 100

Advertising Self service Personalization Technology 100

Balto

MAY 10, 2022

Next generation of sales professionals test skills in role play to sell the Balto platform and compete for top prize scholarship money. The annual sales competition pits teams of students against one another in a tournament style pitch-off for the chance to win a $3,000 scholarship. We didn’t go easy on them.

Sales 52

Sales Contact Center SaaS Coaching 52

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Contact Center 71

Contact Center Government Customer Care outsourcing 71

Integrity Solutions

NOVEMBER 2, 2018

The three most common SaaS sales challenges can be overcome and lead to breakthrough levels of success. Anyone who’s been in sales will tell you: The job comes with some unique challenges. A good rule of thumb is to analyze where the deal is in the sales process. by Boris Zecevic. Selling Software vs. Business Value.

SaaS 78

SaaS Sales Coaching Customer Care 78

Mindtouch

APRIL 17, 2017

The answer is everybody’s—support agents, sales reps, marketers, product teams, etc.—and All the evidence points to a longer shelf life when it comes to focusing on your customer rather than your sales and renewals. The post Announcing the TOP 25 Customer Success Influencers of 2017 appeared first on MindTouch Blog.

SaaS 81

SaaS Consulting Consulting Marketing 81

Integrity Solutions

MAY 26, 2022

Compared with 2017, U.S. This is a critical component of what we have always believed strong coaching and sales leadership cultures must include. Ethical Sales Practices and Your Brand Promise. Cultivating Ethical Sales Teams. According to the 2021 Global Business Ethics Survey® , around 1 in 5 U.S.

Sales 52

Sales Morale Coaching Surveys 52

Integrity Solutions

JANUARY 29, 2019

The best sales leaders know that sales coaching is an investment of time that ultimately creates time on the back end. Firms that coach their salespeople effectively rack up 9% higher sales than the rest. What’s more, the ones that are ineffective at coaching fall 6% below the average when it comes to achieving sales objectives.

Sales 77

Sales Coaching Accountability Management 77

DMG Consulting

NOVEMBER 29, 2017

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. 11/30/2017. What: Releases 2017 – 2018 Cloud-Based Contact Center Infrastructure Market Report. What: Releases 2017 – 2018 Cloud-Based Contact Center Infrastructure Market Report. When: Today, 30 November 2017.

Consulting 48

Consulting Consulting Contact Center Marketing 48

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

Customer centricity 61

Customer centricity Contact Center Call Center outsourcing 61

DMG Consulting

NOVEMBER 1, 2017

DMG Consulting Releases 2017 Workforce Optimization Mid-Year Market Share Report. What: Releases 2017 Workforce Optimization Mid-Year Market Share Report. What: Releases 2017 Workforce Optimization Mid-Year Market Share Report. When: Today, 1 November 2017. million between the first half of 2016 and 2017.

Consulting 48

Consulting Consulting Marketing Gamification 48

Mindtouch

JUNE 7, 2017

2017 marks the turning point of the subscription economy. It was, in essence, on how to create customers for life (See Tien’s Video Below on Subscribed 2017). This approach does away with the perpetual sale at the end of a contract’s life. This approach does away with the perpetual sale at the end of a contract’s life.

Sales 48

Sales Customer Experience 48

CallSource Insights

OCTOBER 16, 2018

Let’s pull some numbers from 2017 to see how fake reviews affect dealer revenue. Therefore, dealers with any negative online reviews in 2017 could have lost half their potential customers. Dealerships sold approximately 1,045 new vehicles last year, and each sale earned them about $2,100, so dealerships profited nearly $2.2

Sales 69

Sales Automotive Personalization Management 69

DMG Consulting

JANUARY 17, 2018

DMG Consulting Releases 2017 – 2018 Workforce Optimization Product and Market Report. What: Releases 2017 – 2018 Workforce Optimization Product and Market Report. New architectures and intelligent automation position WFO sector to suceed. To order your copy of the Report, visit www.dmgconsult.com.

Consulting 48

Consulting Consulting Marketing Gamification 48

DMG Consulting

OCTOBER 18, 2017

DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report. 10/18/2017. When: Today, 18 October 2017. DMG predicts that the contact center speech analytics market will grow by 12% in 2017, 11% in 2018, 10% in 2019, 10% in 2020, and 10% in 2021. Mature sector with substantial opportunity.

Consulting 48

Consulting Consulting Analytics Marketing 48

DMG Consulting

AUGUST 21, 2017

DMG Consulting Releases 2017 – 2018 Robotic Process Automation and Desktop Analytics Product and Market Report. What: Releases 2017 – 2018 Robotic Process Automation and Desktop Analytics Product and Market Report. What: Releases 2017 – 2018 Robotic Process Automation and Desktop Analytics Product and Market Report.

Consulting 48

Consulting Consulting Virtual Agent Marketing 48

Mindtouch

APRIL 17, 2017

We compiled the list of 2017’s TOP 100 Customer Success Strategists who are well known and reputable around the world so that you can: Easily find a community of thought leaders in one place. David Mihala , Oracle, HCM Sales Director Italy/Spain/Portugal & HCM Alliance & Channel South Europe Team leader, @dmihala, LinkedIn.

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

DMG Consulting

JULY 19, 2017

DMG Consulting Releases 2017 Intelligent Virtual Agent Product and Market Report. What: Releases 2017 Intelligent Virtual Agent Product and Market Report. When: Today, 19 July 2017. The 2017 Intelligent Virtual Agent Product and Market Report is the only in-depth analysis of these emerging solutions.

Virtual Agent 48

Virtual Agent Consulting Consulting Marketing 48

Eptica

DECEMBER 20, 2017

Date: Wednesday, December 20, 2017 What were the key CX trends in 2017? Published on: December 20, 2017. Author: Pauline Ashenden As we come to the end of a busy 2017 it is a good time to review the year, and in particular to look at the most important developments in customer experience over the last 12 months.

Chatbots 48

Chatbots Multichannel Customer centricity Analytics 48

DMG Consulting

JUNE 7, 2017

DMG Consulting Releases 2017 Contact Center Workforce Optimization Market Share Report. When: Today, 7 June 2017. We assist management in optimizing the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits.

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

DMG Consulting

MAY 8, 2017

DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report. What: Releases 2017 Contact Center Gamification Product and Market Report. When: Today, 10 May 2017. DMG expects the number of gamification seats to grow by 30% in 2017 and 2018, 35% in 2019 and 2020, and 33% in 2021.

Gamification 48

Gamification Consulting Consulting Contact Center 48

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

Talkdesk

OCTOBER 9, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. For a long time we never talked to a vast majority of our customers during the sales cycle.

Chief Customer Officer 40

Chief Customer Officer Enterprise Customer centricity Metrics 40

DMG Consulting

MARCH 31, 2017

DMG Consulting Releases 2017 Contact Center Workforce Management Product and Market Report. What: Releases 2017 Contact Center Workforce Management Product and Market Report. When: Today, 21 March 2017. DMG expects the WFM market to grow by 8% in 2017 and 2018, and by 9% in 2019, 2020 and 2021.

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

Talkdesk

JULY 28, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. The post Opentalk 2017: Turning Big Data into Big Decisions appeared first on Talkdesk.

Big data 40

Big data Metrics Customer centricity Feedback 40

Talkdesk

JULY 28, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. The post Opentalk 2017: Turning Big Data into Big Decisions appeared first on Talkdesk.

Big data 40

Big data Metrics Customer centricity Feedback 40

Beyond Philosophy

OCTOBER 12, 2017

Per the Trendsource 2017 Retail Industry Report , it seems that millennial shoppers prefer physical stores for fashion, home improvement, and electronics. 87% of in-store fashion shoppers want to try stuff on, but only 34% of in-store fashion shoppers want help from sales associates. No Googling, either. Being socially responsible.

Consulting 327

Consulting Consulting Sales Surveys 327

Vonage

FEBRUARY 23, 2017

Dubbed the ‘ Amazon Effect ’, today’s customers — a whopping 60 percent — expect a personalized, speedy and consistent experience from every business they use, so your sales and service departments need to be ready. The post Everything you need to know about the consumer of 2017 appeared first on Blog | NewVoiceMedia.

Multichannel 87

Multichannel Self service Contact Center Advertising 87