Customercount

OCTOBER 22, 2018

CustomerCountSM Adds Text Analytics to More Fully Support Business Intelligence New Reporting Component Takes Unstructured Data Verbatim Comments and Creates Sentiment Analysis INDIANAPOLIS, IN (August 1, 2016) – CustomerCountSM, the online customer feedback management system, has teamed with Montreal … Continue reading → The post CustomerCount, (..)

Analytics 64

Analytics Feedback Management 64

Beyond Philosophy

DECEMBER 8, 2015

Dedication to provide value to customers, using employee feedback for improvement within the department, leveraging teamwork, recognizing that employees have an effect on customer behavior, and enabling employees with more personal decision-making in their jobs. These, we determined, would provide the most enterprise value. .

Brand ambassadors 170

Brand ambassadors Customer Experience Enterprise Feedback 170

AskNicely

AUGUST 17, 2018

Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed. In his 2016 letter to shareholders , Amazon CEO Jeff Bezos wrote,“There are many advantages to a customer-centric approach. Enter the Net Promoter Score (NPS) survey.

Feedback 60

Feedback Customer centricity Surveys Employee engagement 60

Eptica

JANUARY 12, 2017

Date: Thursday, January 12, 2017 What were the top customer service trends of 2016? To help we’ve analyzed all 100+ posts published on the Eptica blog in 2016, and picked a top ten, based on a combination of readership and industry feedback. Published on: January 12, 2017. What do the findings mean for companies?

Multichannel 59

Multichannel Customer Service Contact Center Benchmark 59

aircall

DECEMBER 19, 2016

Best customer service companies of 2016: all-star division. Best customer service of 2016: “our own pick” division. In the 2016 edition, music streaming service Spotify stole the show, winning a total of thirteen accolades. Eric J Snover (@EricJSnover) October 3, 2016. Michael T (@Spokeman) 25 septembre 2016.

Customer Service 74

Customer Service Advertising Transportation Customer Support 74

CSM Magazine

DECEMBER 14, 2015

As a part of these publications, Temkin is calling 2016 “The Year of Emotion.” ” Here are the 10 customer experience trends to watch in 2016: 1. Voice of the customer programs will shift focus from collecting feedback to driving change across their organizations. Effort Metric Expanding.

Customer Experience 45

Customer Experience Journey mapping Analytics Metrics 45

Talkdesk

MAY 18, 2016

Opentalk 2016 was a whirlwind. Keynote speaker Bonny Simi of JetBlue Ventures explained that her airline requires pilots to attend training sessions in which they review NPS scores and Twitter feedback on their latest flights. Visit our Opentalk 2016 Full Coverage post for links to all things Opentalk.

Customer centricity 40

Customer centricity Airlines Metrics Self service 40

CX Journey

APRIL 21, 2016

Even though 2016 is already a third of the way over, I thought it would be interesting to share some findings about key customer experience challenges that have been identified for this year. For example, while companies might be listening to their customers, they aren't necessarily acting on the feedback. That's pointless.

Employee engagement 43

Employee engagement Best practices Consulting Consulting 43

ShepHyken

JANUARY 2, 2017

Customer Feedback: How To Ask For And Implement It by Lauren Dowdle. My Comment: Customer feedback, both good and bad, is a gift. This excellent article has a number of ideas that will help you create a better system for getting feedback as well as doing something with it once you have it.

Customer Service 192

Customer Service Self service Feedback Customer Care 192

Talkdesk

APRIL 12, 2016

TOPO Sales Summit 2016 examined many of the facets of a successful sales strategy. To determine your ICP, use three data sets: internal data such as historical close-won data by account type, qualitative data such as sales rep feedback and external data such as predictive data. Multi-touch execution. Process analytics. “At

Sales 40

Sales Outbound sales call center software Accountability 40

Beyond Philosophy

OCTOBER 29, 2015

The new wall is in response to Customer Feedback that they were confused about how the pants should fit and sometimes bought them too big. Morgan Stanley upgraded LULU , predicting that the stock will continue its success in earnings for 2016. They also had new products we were given the opportunity to try on and give feedback as well.

Customer Experience 386

Customer Experience Brand ambassadors Consulting Consulting 386

Nicereply

MAY 27, 2021

Specifically, SUSE is obsessive about customer feedback. Bala Gopalan , Vice President of Support at SUSE Rancher , explains the programs they use to optimize customer convenience, including how a customer’s feedback led to them sending him ice cream. SUSE’s product is open-source.

Customer Experience 105

Customer Experience Feedback Customer effort 105

Avaya

SEPTEMBER 2, 2016

The campaign, the Fiesta Movement, was a huge success, increasing awareness of the new vehicle—and giving Ford invaluable feedback from real users, literally the word on the street. So what are we bringing for 2016? The post Building Innovation on Customer Feedback appeared first on Avaya Connected Blog.

Feedback 40

Feedback Contact Center Technology Marketing 40

HireIQ

MAY 24, 2016

According to its survey of 277 contact center operators, leading analyst firm Strategic Contact concluded that high attrition is the number 1 issue facing them in 2016. Sure, there is often feedback regarding quality of hire, but it rarely changes hiring processes that may have been set in motion many years ago.

Contact Center 40

Contact Center Coaching Analytics Surveys 40

Talkdesk

MAY 10, 2016

As the business grows, you will gain customers and it’s important to track their feedback and what stage they are at in the sales cycle. We are thrilled that Tzuo will be speaking at Opentalk 2016. The post Zuora CEO Tien Tzuo Shares Insights at Opentalk 2016 appeared first on Talkdesk. Stuff they don’t teach in Marketing 101.”

SaaS 41

SaaS Sales Feedback Marketing 41

Fonolo

NOVEMBER 17, 2020

The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. But the number of companies that scored ‘good’ or ‘excellent’ increased from 18% in 2016 to 38% in 2017 – the highest rating ever. Call Center Trends 2016. Video chat is reportedly handling less than 0.2%

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

ShepHyken

APRIL 11, 2017

Shep feels that NPS is one of the simplest, yet most powerful feedback measurement tools. However, according to the annual Net Promoter Score® benchmark survey from 2016, it was found that 90 percent of the companies were not clear if, after implementing their Net Promoter Score® program, whether they had increased customer retention.

Customer retention 209

Customer retention Benchmark Surveys CRM 209

ChurnZero

MARCH 31, 2021

These awards are based directly on feedback from their customers. Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products.

B2B 98

B2B industry standards SaaS Feedback 98

LiveChat

JUNE 8, 2016

If a company wants to be successful in 2016, its salespeople must be agile high-performers. Salespeople can test content and other information provided by marketing and give internal feedback, thereby improving the quality of the message everyone communicates to customers. Share data.

Sales 48

Sales Analytics Marketing B2B 48

JustCall

JANUARY 17, 2024

When we opened shop at JustCall in 2016, we were laser focused on creating something that our customers would truly love. Fast forward seven years, and tons of amazing customer feedback, today we’re trusted by over 6,000 customers based in 80+ countries. Your feedback and continued support mean the world to us. What a ride!

Feedback 52

Feedback CRM Enterprise Analytics 52

Beyond Philosophy

DECEMBER 12, 2016

A survey by CFI group , global leaders for providing customer feedback, conducted a holiday retail report sponsored by Radial, an Omni channel commerce technology and operations provider. Capturing this business becomes a crucial point to remain competitive moving forward, whether you sell rootie-toot-toots or rummy tum tums.

Consulting 392

Consulting Consulting Sales Customer Experience 392

Vonage

JULY 25, 2016

And one of the best ways to ensure your business meets customer expectations is through harnessing the power of feedback loops. What are feedback loops? In business, a feedback loop is a system that is created to listen and learn from your customers. Using feedback loops for continuous improvements. Final thoughts.

Feedback 59

Feedback Customer centricity Service level Technology 59

JustCall

MAY 26, 2022

JustCall wins Rising Star 2016 and Great User Experience 2016 Awards from FinancesOnline. Recently this positive feedback was also confirmed by one of the leading B2B review websites FinancesOnline.com.

SaaS 52

SaaS Marketing B2B outsourcing 52

PeopleMetrics

AUGUST 10, 2016

We work with a number of banks and credit unions, all of which are committed to using customer feedback to deliver a great customer experience. 54% of all customers that give feedback on their experience also recognize an employee for going above and beyond for them. 1: Customers are reporting positive experiences.

Banking 64

Banking Customer Experience Feedback Accountability 64

Taylor Reach Group

MAY 1, 2020

Research suggests the cost of providing bad CX is climbing rapidly, from $20 Billion USD annually in 2013 to $62B in 2016 ( Forbes-Hyken ) to $83B in 2017 ( Customer Think-Jaiswal ). Here we’ll look at how direct feedback from customers can be gathered with little expense and lead to significant process improvements. Not at all.

Consulting 140

Consulting Consulting Surveys Feedback 140

Nicereply

MAY 20, 2021

“By measuring customer feedback, we gain solid data on how we are doing and where we can improve.” People at Blueberry Markets started with a third-party customer support service, and they noticed that there wasn’t much data about customer feedback. “It With Nicereply, we were able to set up a funnel-like feedback system.

Metrics 98

Metrics Marketing Feedback Surveys 98

Lumoa

NOVEMBER 15, 2017

On 14 November 2016, exactly one year ago, Lumoame Oy was registered in Helsinki. One of our speakers, Johanna Vesterinen , Xperiencefocus , noticed that many companies collect customer feedback, but fewer and fewer keep going through the CX funnel itself and reach the end.

Feedback 121

Feedback Metrics Customer Experience Technology 121

ShepHyken

MAY 2, 2017

Shep Hyken interviews Chris McCann, the President and CEO of 1-800-Flowers, who talks about how they built their business to more than a billion dollars in revenue based on customer feedback. About: Chris McCann has been 1-800Flowers ’ President since September 2000 and Chief Executive Officer since June 2016.

Feedback 208

Feedback Service level Customer Experience Customer Service 208

Lumoa

DECEMBER 17, 2021

Lumoame Oy Board of Directors For further information, please contact: Chairman of the Board Carlos del Corral, carlos@lumoa.me , +358-40-162 5139 Lumoa in brief Lumoame Oy, established 2016, is a Helsinki-based technology startup empowering every employee in every organization to make the right decision based on voice of the customer data.

Banking 83

Banking Feedback Sales Marketing 83

ChurnZero

APRIL 22, 2020

ChurnZero earned a Top Rated award based directly on feedback from their customers. ” Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. .” At ChurnZero we’re proud to create products that inspire such gracious feedback in our user community.

B2B 75

B2B industry standards Feedback Technology 75

PeopleMetrics

DECEMBER 9, 2016

In fact, it’s become the new normal for companies to bombard us with their requests for feedback. The Interaction Metrics 2016 Customer Listening Study evaluated the customer satisfaction surveys of 51 top US retailers. Because decisions based on inaccurate customer feedback are doomed to failure. © Interaction Metrics 2016. --.

Surveys 64

Surveys Metrics Feedback Customer Experience 64

Customercount

OCTOBER 22, 2018

online enterprise customer feedback management system announces that its Executive VP Lisa Kobek has been named to the Board of Directors of The Children’s TherAplay Foundation, Inc. TherAplay) effective 2016. December 21, 2015 – CustomerCount?

Enterprise 68

Enterprise Feedback Management 68

Beyond Philosophy

SEPTEMBER 20, 2018

If you ask for honest feedback, you need to be prepared to hear it and present an appropriate reaction. 27 July 2016. For example, if you are the CEO or a company that is in trouble, you should tell your employees the truth, that you are in trouble, and then offer up your plan to fix it. Watch the reaction. Sources: Silva, Miranda.

Construction 341

Construction Consulting Consulting Customer Experience 341

Nicereply

JUNE 1, 2021

The customer feedback gathered via Nicereply is immediately shared with the team via email so they can follow up with the customer when necessary. NPS and CSAT have been an important performance indicator for Argeweb since 2016, but the tools they have used in the past were developed and maintained by their own development team.

APIs 99

APIs SaaS Surveys Feedback 99

Beyond Philosophy

JULY 13, 2016

Join us on Thursday, July 14 th , 2016, at 11 a.m. On the disruptive nature of improving Customer experience, the airline representative spoke of how the organizational change is “ valuable in its own right and should be considered a benefit of focusing on Customer Experience.”. Would you have different answers for the questions above?

Customer Experience 278

Customer Experience Airlines Banking Customer centricity 278

Verint

FEBRUARY 10, 2016

Everyone is looking for a competitive advantage in 2016. While a good bit of the discussion focuses on the customer experience—and it should—providing tools for success to the people who speak daily with your customers should be front and center as well.

Employee engagement 27

Employee engagement Gamification Customer Experience contact center workforce 27

CSM Magazine

OCTOBER 5, 2022

These testers can travel through your new customer journeys and offer detailed feedback on the overall process. User feedback is key to shaping customer journeys . and has been with Applause since 2016. Consumer brands can only get so far by testing the customer journey in a lab. About the Author.

Entertainment 64

Entertainment Engineering Accountability Feedback 64