Beyond Philosophy
FEBRUARY 15, 2018
The Consumer Financial Protection Bureau (CFPB) meted out a $185 million fine that included a $100 million penalty to Wells Fargo in 2016 for their violation and abuse of consumer trust. So, after destroying the trust their customers felt toward their bank, what should they do now? 8 September 2016. Would You Work Here?
Beyond Philosophy
OCTOBER 31, 2016
Like millions of Wells Fargo customers, Lorraine and I have checked to see if we had any accounts opened with the bank without our consent. A criminal investigation was launched last week in California to identify whether the bank committed felonies. Banks all get into trouble at some point. Enter the Cleaning Crew.
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Beyond Philosophy
DECEMBER 19, 2017
in 2016 to 7.75 It is the essential concept we tout at our global Customer Experience consultancy. Other brands in the top three spots are perennial performers like John Lewis and last year’s top performer, First Direct, an online and over-the-phone bank. My first work as a customer experience consultant was there.
Beyond Philosophy
JULY 13, 2016
What do a Bank, an Airline, and an Online Retailer Have in Common? Consorsbank is a bank; Lufthansa is an airline; Zalando is an online clothing retailer. As Customer Experience consultants we are always going on about how emotions drive over half of the outcome for your Customer Experience.
Beyond Philosophy
AUGUST 9, 2017
The restaurant’s founder Alan Bekerman said it was one less thing to think about when he made the decision back in February 2016. do not have a bank account at an insured institution (unbanked), which translates to about nine million households. Iq Food Co. does not take cash. Also, the survey showed that nearly 20% of U.S.
Beyond Philosophy
NOVEMBER 22, 2017
In Episode 4, ‘ Building a Business With Purpose’ , from a recent (October, 2016) series of business strategy videos her company produced, entitled “The Entrée”, she said: “It’s really trying to tap into something deeper and capture the hearts and minds of your people … It’s pride, and you want that as a leader.
Beyond Philosophy
JULY 16, 2019
As you know, the voters in the UK said they should leave back in 2016. One of the things that we do for clients in our global Customer Experience consultancy is what we call a Customer Mirror , which is where we have your experience as if we were a customer and then give you feedback on it. Follow Colin Shaw on Twitter @ColinShaw_CX.
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