bold360 Blog

FEBRUARY 6, 2019

According to Forrester, 68% of B2B buyers in 2017 preferred to research online on their own, up from 53% in 2015. [1]. They can do it using same self-service tools many B2C companies use, including FAQs, product demo videos, user forums, contextual search tools and AI chatbots. So, what’s a B2B company to do?

B2B 82

B2B Personalization Chatbots B2C 82

Provide Support

DECEMBER 13, 2016

Over the next five years 41% of B2B and 47% of B2C organizations will try to differentiate from competition with help of great customer service. © 2003 - 2015 Provide Support LLC. You may attract new customers with help of great content. However, to keep them you need to offer exceptional customer experience. Read more.

B2C 67

B2C B2B Customer Experience Customer Service 67

TechSee

APRIL 2, 2019

A watershed in the field occurred in 2015, when computer vision overtook humans in the ability to recognize objects, a turning point analogous to the day in 1997 when IBM’s Deep Blue chess computer defeated the legendary grandmaster Garry Kasparov. Computer Vision AI Comes of Age.

Contact Center 174

Contact Center Average Handle Time B2C Banking 174

Eptica

SEPTEMBER 9, 2015

Date: Wednesday, September 9, 2015 Making a success of Twitter customer service. Published on: September 09, 2015. million tweets every month sent to B2C companies. Author: Michael Cheung The immediacy and reach of Twitter means it has become a vital channel for customer service. times over the past two years. That makes over 4.5

Customer Service 97

Customer Service Multichannel B2C Banking 97

The Northridge Group

MAY 2, 2023

ChatGPT, short for Chat-based Generative Pre-trained Transformer, is a state-of-the-art artificial intelligence (AI)-powered natural language processing (NLP) model created by OpenAI, a company co-founded in 2015 to advance digital intelligence in the way it can interact with humans.

Contact Center 67

Contact Center B2C Chatbots B2B 67

CSM Magazine

NOVEMBER 11, 2015

million turnover in 2015, an increase of almost 100 per cent from the previous year – and supplying over £23 million in vehicles at retail sales value – the company has expanded its payroll by a third this year, to 22, to manage growth.

Automotive 69

Automotive Customer Service B2C Finance 69

Connecting the Dots

DECEMBER 1, 2021

Successful B2C companies like Harley Davidson, Chick-fil-A and USAA get more than seventy percent of their new customers from WOM. Harper Collins, 2015. [3] For each type of problem, you can then estimate the revenue damage by seeing how many problem occurrences take place. The post Net Promoter Score 3.0

B2C 62

B2C Advertising B2B Metrics 62

Vonage

OCTOBER 12, 2015

These tactics work for B2B as well as B2C, although the examples discussed here are based on a retail setting. What to expect at Customer Contact Expo 2015 – and why every SME should go. It is more about the way you engage your customers and how you make them feel comfortable about doing business with you now and in the future.

Sales 102

Sales Customer Service Upselling B2C 102

Fonolo

SEPTEMBER 19, 2017

Survey respondents represented a swath of different industries, both B2C and B2B… Their roles extended to newer digital channels like social and messenger, as well as traditional channels like call center and email. in 2015 to 4.5% Who wrote it: The Incite Group. Where to get it: [link]. Web chat showed strong growth rising from 3.2%

Call Center 89

Call Center Contact Center B2C Benchmark 89

Talkdesk

SEPTEMBER 15, 2015

Adam Toporek of B2C likens customer service to the American Ninja Warrior competition. September 4, 2015. Huffington Post Canada published a review of Salesforce’s 2015 State of Service Report , detailing four takeaways for customer service. Each week, we share what we’ve found with you. QUOTE OF THE WEEK. Kate Zabriskie.

B2C 45

B2C call center software Call Center Customer Service 45

Comm100

NOVEMBER 2, 2020

Chatbots are often associated with B2C verticals, so what is a chatbot’s role in B2B? In 2015, Australia-based mobile carrier Tangerine added a B2C offering to its B2B products. Take a look at this slideshare for more inspiration – Top 15 Use Cases for Chatbots in Healthcare. Industry: B2B.

Chatbots 57

Chatbots Customer Service Banking Healthcare 57

Comm100

SEPTEMBER 28, 2021

Tangerine’s customer service transformation began in 2015 to improve the experience of both customers and customer support agents. While live chat was a success, the introduction of a new national B2C offering by Tangerine meant that website traffic expanded, and chat requests began to increase rapidly.

Customer Service 86

Customer Service Chatbots Banking B2C 86

Influitive

AUGUST 3, 2015

In fact, the 2015 B2B Buyer’s Survey Report (sponsored by DemandBase and Demand Gen Report), found the top three resources that buyers rely on when researching potential vendors were: In addition, access to all of this information is making the buying cycle longer. The days of social media being a B2C-only marketing tool are long gone.

B2B 66

B2B Marketing B2C Education 66

TechSee

JANUARY 25, 2023

He rejoined Oracle in November 2020 having previously worked for the company in 2015-16 after the acquisition of TOA Technologies (now Oracle Field Service). [link] Rick Shimko, Service & Field Service Apps Marketing Leader Rick is the Senior Product Marketing Manager for Oracle Field Service.

Automotive 41

Automotive Management Enterprise B2B 41

SmartKarrot

APRIL 20, 2022

From apparel brands to food delivery platforms, almost all B2C businesses offer loyalty programs; and a majority of them are a huge hit. In 2015 the industry started getting crowded, and to handle this, the brand introduced its loyalty program Celebrity Rewards. Celebrity Cruises. Make sure that you clearly document the details.

B2B 11

B2B B2C Automotive Telecommunications 11

Beyond Philosophy

JUNE 9, 2015

Don’t miss Michael Lowenstein, thought leadership principal at Beyond Philosophy, as he provides valuable perspectives on B2B and B2C loyalty programs and offers practical and proven methods for developing consistent loyalty programs. Reserve your spot at this informative webinar presented Thursday, June 17 th , 2015. .

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Airlines B2C Surveys B2B 344

ClearAction

MAY 28, 2015

Whether it’s B2C or B2B it makes no difference, the focus is on the customer, and that’s what matters. What do you see ahead for 2015? Q: When companies don’t get it right, customers are taking to social these days to gripe about it and get action. This is the kind of habit more brands need to adopt. Q: Sounds like there is hope.

Customer Experience 110

Customer Experience Journey mapping Surveys B2C 110

ClearAction

OCTOBER 25, 2018

Half of B2C companies and a third of B2B companies have a dedicated customer experience budget. 2 Going Beyond Customer-Centric Marketing , Forbes, Christine Crandell, 2015. 3) Dedicated budget is a prerequisite to mature customer-centric marketing: Leapfrog Marketing Institute studied who owns the customer experience budget.

Customer centricity 59

Customer centricity Marketing Journey mapping Enterprise 59

ClearAction

AUGUST 21, 2016

Whether it’s B2C or B2B it makes no difference, the focus is on the customer, and that’s what matters. What do you see ahead for 2015? This is the kind of habit more brands need to adopt. Q: Sounds like there is hope. A: Yes and no. Brands will be pushing harder on the customer experience manager to show business results.

Customer Experience 54

Customer Experience Journey mapping Surveys B2C 54

SmartKarrot

FEBRUARY 7, 2022

It enables both B2B and B2C businesses to launch a marketplace with a customized shopping cart. The company has grown significantly since its incorporation in 2015. . Founder/CEO: Matthieu Vaxelaire. Valued Customer Example: Microsoft, Prisma Media, BenQ. About: Mirakl is a cloud-based shopping cart solution for e-commerce businesses.

SaaS 10

SaaS Real estate B2B Enterprise 10

Pointillist

MAY 23, 2018

Both B2C-focused campaign management platforms and B2B-focused marketing automation systems are evolving from single-channel email applications to encompass web, SMS, mobile apps and more. While that’s up from 29% in Gartner’s 2015 Multichannel Marketing Survey, the reality is that these capabilities are still emerging in most organizations.

Analytics 90

Analytics Journey mapping Customer centricity Multichannel 90

RichCall

SEPTEMBER 13, 2017

In fact this number increased from 67% in 2012 to 84% in 2015. With IoT, presenting a single view of the data becomes easier whether you are a B2B or B2C company. However, in 2016 Forrester has already reported that. consumers are using web self-service more than assisted service. Darren Prine.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64