Call Journey
MAY 30, 2021
For instance: ‘[An expression] of dissatisfaction made to or about an organization, related to its products, services, staff or the handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally required’ – AS/NZS 10002:2014.
Comm100
FEBRUARY 5, 2018
Complaints resolution center info. Forrester has found that FAQ page use is on the rise, increasing from 67% to 76% between 2012 and 2014. An example of an internal knowledge base is an HR information system for employees. Topics might include: Payroll. Work schedules and shifts. Office conduct. Recruitment. Training programs.
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