Talkdesk

MAY 15, 2019

But in 2014, I tried something new. With aggressive goals to improve answer rates and raise NPS, the team knew their current contact center solution wasn’t going to deliver the results they needed. They also needed a new solution that allowed agents to get calls quicker and provide better customer experience.

Cloud contact 40

Cloud contact Enterprise Contact Center Customer Experience 40

Talkdesk

MAY 15, 2019

But in 2014, I tried something new. With aggressive goals to improve answer rates and raise NPS, the team knew their current contact center solution wasn’t going to deliver the results they needed. They also needed a new solution that allowed agents to get calls quicker and provide better customer experience.

Cloud contact 40

Cloud contact Enterprise Contact Center Customer Experience 40

Fonolo

NOVEMBER 17, 2020

To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Find Out the Rest of the Trends: Contact Center Trends 2021.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Vonage

JANUARY 30, 2019

Nine out of the ten topics mentioned in our inaugural 2014 version have become mainstream. AI & Contact Centres. Regardless of how this is technically enabled, having the vision and insistence on achieving effective integration that supports low effort, personalised customer outcomes increasingly matters.

Self service 91

Self service APIs Cloud contact Interactive Voice Response 91

Natalie Petouhof

DECEMBER 1, 2015

Tweet LiveOps, a global leader in cloud contact center and customer service solutions, and Marlin Equity Partners, a global investment firm with over $3 billion of capital under management, today announced the completion of Marlin’s acquisition of LiveOps Cloud Platform.

Cloud contact 45

Cloud contact Contact Center contact center solutions SaaS 45

Aspect

MAY 10, 2018

We’re in a celebratory mood over at Aspect Europe HQ, as the hard work from our dedicated teams over the last few months has been recognised by being shortlisted for not one, not two, but three UK Cloud Awards! This year’s ceremony is reported to be the most hotly-contested so far since the award scheme’s first one in 2014.

Chatbots 89

Chatbots Self service Technology Enterprise 89