Talkdesk
MAY 15, 2019
But in 2014, I tried something new. With aggressive goals to improve answer rates and raise NPS, the team knew their current contact center solution wasn’t going to deliver the results they needed. Shift chose Talkdesk Enterprise Cloud Contact Center for its simple user interface and administration and deep integration to Salesforce.
Talkdesk
MAY 15, 2019
But in 2014, I tried something new. With aggressive goals to improve answer rates and raise NPS, the team knew their current contact center solution wasn’t going to deliver the results they needed. Shift chose Talkdesk Enterprise Cloud Contact Center for its simple user interface and administration and deep integration to Salesforce.
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Spearline
JANUARY 6, 2022
Inbound voice reigns Voice continues to be the primary customer contact channel. Inbound voice has actually seen an increase since 2014, according to the survey report “What Contact Centers Are Doing Right Now 2021 Edition” While the use of inbound voice has increased from 50% in 2014 to 54.9%
Talkdesk
APRIL 8, 2020
In 2014, Boingo Multifamily rapidly scaled up its business and needed to improve its customer service operations to match. The organization sought out a new contact center solution with skills-based routing, call recording, robust monitoring and the ability to provide listen-in support to coach agents while interacting with customers.
Spearline
JANUARY 20, 2019
Inbound voice continues to be the primary customer contact channel and has actually seen an increase since 2014. While the use of inbound voice has increased from 50% in 2014 to 59.5% Cloud migrations are on the agenda. Let’s have a look at this, and some of the other findings from the report. Inbound voice reigns.
Fonolo
NOVEMBER 17, 2020
2) The Cloud Will Reign Supreme. The Cloud Contact Center is predicted to become the number one platform of choice for many businesses in 2016. According to recent surveys, 18% of call centers moved to a cloud-based solution by the end of 2015. Call Center Trends 2014. Improving Average Handle Time (AHT).
Natalie Petouhof
DECEMBER 1, 2015
Tweet LiveOps, a global leader in cloud contact center and customer service solutions, and Marlin Equity Partners, a global investment firm with over $3 billion of capital under management, today announced the completion of Marlin’s acquisition of LiveOps Cloud Platform.
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