Balto

AUGUST 3, 2022

As the global economy shows signs of recession, the Conversation Excellence Lab wanted to understand how executives are planning to shift their contact center budgets, and how they view the future of the contact center as a whole. Is the contact center a drain on resources, a necessary expense to manage customer needs?

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Aspect

OCTOBER 17, 2019

São Paulo, 14 de outubro de 2019 – A Aspect, pioneira no engajamento de equipes, introduziu a primeira interface de otimização da força de trabalho baseada em ícones e widgets em 2014 nos Estados Unidos. Visite a Aspect no CMS 2019 para saber mais sobre os benefícios das ferramentas de CX para o seu contact center.

B2C 56

B2C Contact Center B2B Chatbots 56

Aspect

MAY 10, 2018

This year’s ceremony is reported to be the most hotly-contested so far since the award scheme’s first one in 2014. appeared first on Aspect Blogs. We’re very excited to see what happens on the night and – good luck to both Lidl and Ubisoft! The post We’re in the running for three cloud awards!

Chatbots 89

Chatbots Self service Technology Enterprise 89

Aspect

JULY 15, 2019

Portanto, não é de se surpr eender que os funcionários do contact center, assim como o rest ante da raça humana, gostariam de facilitar suas vidas. Infelizmente, o ambiente do contact center tem algumas limitações a mais. E funcionários felizes são vitais para um contact center eficaz. .

Morale 64

Morale Contact Center Gamification Chatbots 64

Tenfold - Contact Center Blog

JUNE 22, 2018

Chatbots and virtual assistants. Chatbots and smart assistants are finding their way in various verticals, serving various purposes from customer support, marketing, and sales. Chatbots enable banks and financial service companies to deliver efficient, personalized and responsive service to customers at a minimum cost.

Finance 64

Finance Banking Technology Chatbots 64

ProProfs Blog

JUNE 14, 2019

With this blog, we aim to help you do just that. 46% of decision-makers in global contact centers expect their business to grow 5-10% in the next year, while 14% project a massive growth of more than 10%. In 2017, 35% reported reaching out on social channels, up from 23% in 2014 and 17% in 2012. Forrester.

Customer Service 135

Customer Service Self service Chatbots Virtual Agent 135

Aspect

JANUARY 21, 2019

So, it’s not surprising that contact center employees, like the rest of the human race, would like to be able to make their lives easier. Unfortunately, the contact center environment has a few more limitations. And happy employees are vital to an effective contact center.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75