Customers That Stick

JANUARY 15, 2015

We introduced our Faces of Customer Experience series in April 2014, and we’ve had the privilege of meeting and sharing the stories of a number of wonderful customer-facing professionals. So let us reintroduce you to our Faces from 2014. We look forward to meeting more interesting professionals like them in 2015!

Customer Experience 104

Customer Experience Employee engagement Banking Customer retention 104

Win the Customer

NOVEMBER 14, 2016

These days, there are multiple digital channels for customers to choose from; everything from email, live chat and of course, social media. Thanks to increasing connectivity, your customers can now voice their frustrations to everyone on social media. Takeaway: Want to grow your business without breaking the bank?

Customer Service 145

Customer Service Airlines Marketing Banking 145

ProProfs Blog

JANUARY 30, 2020

That is one reason why business owners should work upon strategies that allow them to develop dynamic relations with the customers naturally. Retail banking customers who are fully engaged bring 37% more annual revenue to their primary bank than actively disengaged customers. Source: Gallup ) Tweet this.

B2B 204

B2B Banking Personalization Employee engagement 204

Taylor Reach Group

MARCH 26, 2018

Therefore, come and find out why it is important to pay attention to cross generalization in delivering the customer experience or what the role of artificial intelligence in customer centres is. CEM 7th Annual Customer Experience Management Banking Summit April 10 – 12, Vienna.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Clarabridge

MARCH 8, 2017

Financial regulatory laws strictly govern the handling of complaints in banks and other financial institutions. The Wall Street Journal reports that in 2014, US and European banks paid nearly $65 billion in penalties and fines. By working with Clarabridge, this bank resolved these challenges. Making a bigger impact.

Banking 45

Banking Management Finance Government 45

Clarabridge

MARCH 8, 2017

Financial regulatory laws strictly govern the handling of complaints in banks and other financial institutions. The Wall Street Journal reports that in 2014, US and European banks paid nearly $65 billion in penalties and fines. By working with Clarabridge, this bank resolved these challenges. Making a bigger impact.

Banking 45

Banking Management Finance Government 45

Callminer

JANUARY 18, 2021

Besides nurturing an omnichannel approach to customer care, organisations should carefully consider the operational aspects of their call centres to ensure it is satisfying as many callers as possible, including adequately addressing customer vulnerability. Agent Management Tips for International Call Centres.

Best practices 226

Best practices Call Center Contact Center Scripts 226