Talkdesk

NOVEMBER 8, 2016

How Swedish Bank Prepared Robot for Customer Service. SEB, a Swedish bank, has launched the use of artificial intelligence (AI) in their customer service department in the form of a robot named Amelia. The bank did a nine-month pilot before rolling out the service in phases to their customers. ComputerWeekly. FierceHealthcare.

Customer Experience 40

Customer Experience Banking Chatbots Call Center 40

Talkdesk

NOVEMBER 8, 2016

How Swedish Bank Prepared Robot for Customer Service. SEB, a Swedish bank, has launched the use of artificial intelligence (AI) in their customer service department in the form of a robot named Amelia. The bank did a nine-month pilot before rolling out the service in phases to their customers. ComputerWeekly. FierceHealthcare.

Customer Experience 40

Customer Experience Banking Chatbots Call Center 40

Callminer

JANUARY 18, 2021

Besides nurturing an omnichannel approach to customer care, organisations should carefully consider the operational aspects of their call centres to ensure it is satisfying as many callers as possible, including adequately addressing customer vulnerability. Encourage agents to cheer up callers with more flexible scripting.

Best practices 226

Best practices Call Center Contact Center Scripts 226