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You Can’t Legislate Customer Centricity

Beyond Philosophy

One interesting bit of his speech touched on an important issue for Customer Centricity: data breaches. If they have the need to legislate, then lags in notifying Customers must have happened so many times they feel the need to put it in law! This is a law for the “non-Customer centric” organizations.

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How to Improve Customer Centricity in Hospitality

C3Centricity

After all, the hospitality industry should be highly customer centric, as it relies on satisfying its guests. Today we often prefer to decide what is best value for us personally, by buying individual elements for our very personalised vacations. Are you struggling to improve your own customer centricity?

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Employee Behavior That Delights Your Customers

Customer Guru

We all know this by now that organizations must focus on being customer-centric in order to come out on top. Most customer experience leaders believe that customer centricity starts with the customers always. One of the most important customer-centric behavior is taking ownership of getting things done.

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Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week

CSM Magazine

About Ascensos Ascensos was established in 2013 in Motherwell, Scotland to transform the customer experience by bringing a fresh and personal approach to customer care. For more information, visit [link] About Calabrio Calabrio is a trusted ally to leading brands.

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Loyalty Programs!?! We Don’t Need No Stinkin’ Loyalty Programs!!!

Beyond Philosophy

From my perspective, the second explanation is good common sense; however, the first statement is really questionable, even counterintuitive if a subordinating goal of loyalty behavior is to help drive customer-centricity. Personal Note: Geographically, Acme is the closest supermarket to my home. In the U.S.,

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Integrate Live Chat & AI to Your eCommerce Business [& Learn How to Do It Right]

Win the Customer

Better customer service – It’s no secret that customers love live chat. eDigital surveyed in 2013, where 73% of people surveyed said that they preferred live chat to use email, SMS, social media, the phone, and so on. It’s similar to how a store clerk greets customers when they step into a store.

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What Target Is Doing to Regain Consumer Trust – – And One of The Most Effective Things They (and GM) Could/Should Do

Beyond Philosophy

That opportunity has been available for companies which have experienced negative press and impaired customer perception, such as Toyota, JetBlue, and FedEx. Most customers appreciate and want more of this kind of personalization, a relationship, and an emotional connection.

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