teleopti

OCTOBER 9, 2018

Teleopti, the global leader in Workforce Management software for contact centres, today announced their repeat inclusion together with ZOOM International, in the newly published “Gartner, Magic Quadrant for Contact Center Workforce Optimization” report, by Jim Davies and published 20 November 2013.

contact center workforce 48

contact center workforce Contact Center Management 48

teleopti

OCTOBER 9, 2018

Teleopti, ein führender Anbieter für Personaleinsatzplanungssoftware für Contact Center, gab heute bekannt, dass das Unternehmen gemeinsam mit ZOOM International in den am 20. November 2013 veröffentlichten aktuellen Gartner-Bericht „Magic Quadrant for Contact Center Workforce Optimization“ von Jim Davies aufgenommen wurde.

contact center workforce 48

contact center workforce Contact Center 48

teleopti

OCTOBER 9, 2018

2013 ???? ??? ????????? Magic Quadrant for Contact Center Workforce Optimization» («?????????? ???????? ??? ??????? ? ??????? ??????????? ?????????», ????? - , ??????? ???????? ? ???, ??? ?? ?????????? ??????? ? ZOOM International ? ????????? ??? ?????? ? ??????? ?????????????? ????? Jim Davies).

contact center workforce 48

contact center workforce Contact Center 48

teleopti

OCTOBER 9, 2018

Teleopti, en världsledande leverantör av lösningar för strategisk bemanningsplanering för kundcenter, meddelade i dag att de tillsammans med ZOOM International ännu en gång finns med i Gartners rapport ”Magic Quadrant for Contact Center Workforce Optimization” av Jim Davies från 20 november 2013.

contact center workforce 48

contact center workforce Contact Center 48

Aspect

JUNE 16, 2017

Get ready for the next big thing in contact center workforce optimization: Speech Analytics. Even though speech analytics was introduced to the contact center industry back in 2003, Aberdeen Group reports that only about 15% of contact centers currently use speech analytics.

Analytics 97

Analytics Contact Center contact center workforce Technology 97

CSM Magazine

OCTOBER 15, 2018

Features such as Real-Time Adherence flag up when schedules are in danger of being breached while Intra-day Schedulers allow managers to reschedule the contact center workforce during the day taking into account unplanned changes in customer demand and unplanned agent absences.

Contact Center 56

Contact Center contact center workforce Average Handle Time Metrics 56