Beyond Philosophy
NOVEMBER 29, 0002
In 2013, to the astonishment of the dining press, Lyall and his crew popped-up with Annie’s BNNY +% Owl Bar, a non-ironic performance-piece riff on Japanese owl-cafes, in which it is possible to sit with an owl, or two, for a bit. Not a lot of people have the manners to do that.
Beyond Philosophy
MARCH 2, 2016
New research reveals other important factors affect people’s emotional perception of your experience as well: where they live. They analyzed four million phone calls from 2013 to 2015. The implications the Marchex research reveals for your Customer experience are thought-provoking, to say the least.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
FEBRUARY 25, 2016
As many marketing and public relations consultants, academics, economists, and business writers have observed, today we’re living in a reputation economy, where trust and customer experience – even more than product or service features – are coin of the realm, as real as legal tender. In January, 33% of U.S.
Beyond Philosophy
AUGUST 15, 2016
But what makes a successful seasonal promotion and how can you incorporate your Customer Experience goals into them? Do more than your Customers expect. All of us have expectations from a Customer Experience. They learned that when customers receive wonderful service, their feelings of wellbeing improved.
Beyond Philosophy
JANUARY 16, 2018
Customer-centricity, in short, is not pervasively ‘people first’. To be a truly ‘people first’ enterprise, making both employee experience and customer experience an obsession, culture and operational processes are critical. Only a culture of stakeholder-centricity can be defined in that way. when making decisions.
Beyond Philosophy
APRIL 7, 2016
Last year, I questioned whether Customer Experience had delivered the goods. This year, I question whether Customer Experience is the problem. This year, I think Customer Experience isn’t failing us; we are failing Customer Experience. in 2013 —and then dropped to 75.2 The answer is YES!
Beyond Philosophy
FEBRUARY 3, 2015
Helping your Customers make a decision is an important element in your Customer Experience design. Zhecho Dobrev, one of our consultants published his musings on this concept. All channels for your Customers make up your Customer Experience, including websites. 25 March 2013. Contentverve.com.
Expert insights. Personalized for you.
284 
Let's personalize your content