Beyond Philosophy

JUNE 11, 2015

Walmart, has been considering development of its own ‘house’ bank, which would provide even more customer data. In place of a loyalty program, Asda believes it provides customers with what they want most, a “great multichannel retail experience”. Like Tesco is already doing in the U.K, Asda, a Walmart-owned supermarket chain in the U.K,

Airlines 274

Airlines Customer centricity Multichannel Sales 274

Eptica

JULY 27, 2016

Previously it seemed to almost pride itself on customer service that deliberately annoyed travellers, but changed tack after multiple profit warnings in 2013. A good example of the benefits of overhauling customer service is budget airline Ryanair. The result? Profits rose by more than a third, to over €2 billion in 2015.

Multichannel 50

Multichannel Customer Service Airlines Contact Center 50

Eptica

FEBRUARY 12, 2016

The six monthly study, which is based on the views of 10,000 customers, has improved by 1 point since January 2015 but is still well below the January 2013 peak of 78.2. The utility industry has the fastest improving scores when it comes to customer satisfaction, while banks and building societies dropped by 0.4

Multichannel 49

Multichannel Customer Service Banking Contact Center 49

Livepro

JULY 17, 2018

In 2013 his team was the ICMI “Global Contact Centre of the Year” for Small to Medium-Sized Centres. Luke was also awarded Victorian Contact Centre Manager of the year 2013. Topic: ‘Demystifying multichannel customer experience’ Lyn Trewenack is the national consulting director for BBB Advisory.

Transportation 40

Transportation Government Multichannel Consulting 40

Callminer

FEBRUARY 21, 2018

Craig joined Software Advice in 2013 after two years as CMO and service strategist for the U.S. Despite what you might assume, most contact centre QA tools are not multichannel…”. and the Office of the Mayor of Taipei. branch of a German consumer products manufacturer.

call center software 210

call center software Call Center Contact Center Analytics 210

RichCall

SEPTEMBER 13, 2017

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. I’ve seen several big wins in the banking industry. Contact Center and CX Research and Reports. Evan Kirstel.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64