Etech GS
JUNE 11, 2019
A 2013 Zendesk report found that: Survey respondents indicated that customer service was the primary factor in whether or not they trusted a vendor. A good customer service experience led 42 percent of B2C customers to buy more from that provider. Why Does It Matter? A bad experience led 52 percent to stop buying from that vendor.
ClearAction
DECEMBER 31, 2015
All too often, it is assumed that B2B needs to be doing the same thing that B2C companies are doing, or that B2B companies are way behind B2C. We’ve had double digit increases in our net promoter score since we’ve transformed our program in 2013.'” ” B-to-B Customer Journey Maps: New Wisdom.
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ShepHyken
APRIL 3, 2023
The Next Frontier of Customer Engagement: AI-enabled Customer Service by Avinash Chandra Das (McKinsey & Company) How to engage customers—and keep them engaged—is a focal question for organizations across the business-to-consumer (B2C) landscape, where disintermediation by digital platforms continues to erode traditional business models.
Comm100
SEPTEMBER 28, 2021
Since 2013, the business has operated from South Melbourne and has seen a rapidly increasing customer base. While live chat was a success, the introduction of a new national B2C offering by Tangerine meant that website traffic expanded, and chat requests began to increase rapidly.
Tethr
DECEMBER 7, 2020
Technology has come a long way since 2013 when CEB published the book. For several of the companies in our study, looking at just repeat contacts that occur within a seven-day window, a conservative estimate would suggest a more than $3 million cost-savings opportunity (assuming $8 per contact which is about average for B2C companies).
Taylor Reach Group
MARCH 26, 2018
SOCAP Ohio Chapter – B2C Text Messaging Summit April 5, Columbus, OH. The Six Sigma White Belt Training Workshop was the HIGHEST rated program of the 2013 & 2014 Annual Conferences held in Scottsdale, AZ and Colorado Springs, CO. You’ll leave with answered to your top questions.
aircall
JUNE 30, 2021
In 2013, an inventor named Jamie Siminoff appeared on the hit TV show, Shark Tank , hoping to land an investor for his company. Companies geared toward providing professional services have a much longer sales cycle than B2C companies. He pitched his idea for a video doorbell, called Ring, and investors promptly rejected him.
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