Transparent BPO

FEBRUARY 27, 2019

The Philippines has worn the offshore outsourcing crown for years, having claimed it from India in 2012. The country’s BPO sector is so strong the LA Times called it the “call center capital of the world.”

outsourcing 97

outsourcing Call Center Business Process Outsourcing Contact Center 97

Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Fonolo

JANUARY 29, 2019

The global cloud-based contact center market is expected to grow from (what was) USD 6.80 200 Billion is the current overall call center marketplace revenue. The call center outsourcing industry is expected to grow, regardless of geopolitics. Who should attend: VPs & Directors of Contact Centers.

Call Center 85

Call Center Airlines Contact Center Self service 85

Taylor Reach Group

MARCH 6, 2020

The questions addressed in this post are how we keep ourselves safe and healthy, and how can we prepare and continue to operate our contact centers in the face of a rising pandemic; for if it isn’t COVID-19 it will be something else. ”[ source ] 2012 to 2019 MERS infected over 2,500 people and killed 862.

Contact Center 131

Contact Center outsourcing Coaching Consulting 131

ShepHyken

NOVEMBER 28, 2022

He has more than 20 years of experience as a customer service and contact center professional leading high-performing teams. Founded in 2012 by firefighters seeking supplemental income and a flexible schedule, the company is customer and employee centric.

Customer Service 32

Customer Service Contact Center outsourcing Customer centricity 32

Noble Systems

DECEMBER 18, 2018

Conventional motivational tactics are no longer effective, whether you manage an enterprise or contact center sales organization. A recent study conducted by CSO Insights, says that sales goal attainment across geographies and industries dropped from 63% in 2012 to 53% in 2016. All of them can be enhanced with gamification.

Gamification 75

Gamification Sales Contact Center Business Process Outsourcing 75

Sykes

MARCH 5, 2019

While traditional contact centers continued to score well in terms of execution, this year’s report noted a significant difference in the results for the innovation categories, with information technology (IT) service providers and consultancies leading the pack.

Marketing 75

Marketing Technical Support Enterprise Transportation 75