Remove 2011 Remove Customer Service Remove Employee engagement Remove Service level
article thumbnail

Unleashing Agent Retention in Contact Centers: Top Experts Reveal Secrets

CX Global Media

You can never give agents schedules that they like and still meet service level!” See who strategic growth in thinking outside the box can help your company build a highly executable and repeatable model that engages agents and reduces attrition. Shawna Fuller Director of Customer Service/Corporate Sales, GiftTree.

article thumbnail

Higher Education Chatbots – Everything You Need to Know

Comm100

By allowing a chatbot to handle the most time consuming and unrewarding work, agents can focus their time on more engaging questions and tasks. This in turn helps schools improve employee engagement and even reduce agent turnover. Get our monthly customer service news and best practices update delivered to your inbox.

article thumbnail

Customer Centricity has to be an Intrinsic Principle: an Exclusive Interview with Mr. Rohit M A, Co-Founder and Managing Director, Cloudnine

Customer Guru

Rohit is actively involved in several core areas of Cloudnine including strategy, digital revolution, public relations, employee engagement, and development of new business models for the company. He has also been listed amongst the top 100 customer service professionals through PaulWriter Cx100.