2011 Customer Care Customer Service Service level 
CX Global Media
JULY 12, 2019
You can never give agents schedules that they like and still meet service level!” Bill White Executive Director – Customer Care, ???Stuller, Bill’s current assignment is heading up the Customer Care team for the leading US manufacturer of fine jewelry, Stuller. Stuller, Inc.
Fonolo
DECEMBER 2, 2015
In 2013 , CCMC and NOVA1 Contact Centers conducted a “Customer Rage Study” which found that customer problem rates have increased by five percentage points over 2011 (50% vs. 45%). complicated automated response menus, no empowerment to customer care agents, understaffing, etc.). Updated June 2020.
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