Kayako

OCTOBER 29, 2015

The customer support rep role has travelled the world and back. Specifically, ever since the introduction of fibre optic cabling, a new kind of support system evolved: the outsourced helpdesk (most notably in the healthcare, financial and banking sectors). A customer had an item held at customs.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Netomi

JANUARY 5, 2022

Flavio is the VP of Operations and Customer Support at DigiCert, Inc., In December 2011, her book Ultimate Online Customer Service Guide: How to Connect with Your Customers to Sell More ranked #4 among “What Corporate America Is Reading.” Customer Service Leaders: Nate Brown. Flavio Martins.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

RichCall

SEPTEMBER 13, 2017

As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. In 2011 Gartner predicted that.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64