Remove 2011 Remove Banking Remove Best practices Remove Technical Support
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Evolution of the support rep: from outsourced to in-office

Kayako

Specifically, ever since the introduction of fibre optic cabling, a new kind of support system evolved: the outsourced helpdesk (most notably in the healthcare, financial and banking sectors). Just like the parts of cars that were being constructed worldwide (e.g.

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NICE Shines Spotlight on 2014 PSAPs’ Finest at APCO

Customer Interactions

During the last several years Jason has been the primary point of contact for providing technical support for the Communications Center’s 9-1-1 telephone systems. As a coach/mentor/trainer, he enthusiastically shares best practices with trainees and co-workers. He has set a high bar high for performance excellence.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is also a published author on customer service trends and best practices. Customer Service Leaders: Nate Brown.