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Acing Omnichannel Support in SaaS

GetFeedback

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. What’s more: since 2010, Accenture data shows the switching economy has increased more than 29%—and only 11% of U.S.

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Top 25 SaaS EdTech Companies in 2020

SmartKarrot

This has led more and more EdTech companies to embrace the SaaS model , all thanks to its sundry benefits. Here is a list of 25 such SaaS EdTech companies that are booming the market and wooing the customers more than ever. The platform hosts lessons in the areas of personal development and business as well. Dreambox Learning.

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New to Working Remotely? Three Perspectives to Consider for the Short Term and the Long Run

Momentum Telecom

The technology you use while working remotely might not replace the in-person interactions you’re used to. In the US, more than 93 percent of Americans have access to broadband, compared to only approximately 75 percent in 2010². But with the right tools in place, you can stay connected, focused, and ready to take on any challenge.

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Top 20 SaaS Companies in Australia

SmartKarrot

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms. Culture Amp.

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Customer Experience in 2018: Trends and Statistics

Answer Dash

Discerning Eye 75% of users, “have used comparison services for consumer goods, and trusted online reviews as much as personal recommendations,” ( McKinsey ). Brands with effective omnichannel engagement programmes keep 89% of customers,” ( Aberdeen Group ).

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Celebrating Global Diversity Month: Stories of Women From SYKES

Sykes

Yasmin joined SYKES in 2010 as a Spanish-speaking agent for one of our major clients in the consumer electronics and gaming market. “Since joining Qelp, I’ve grown tremendously both personally and professionally. She would like to encourage women at SYKES with these words: “Be self-confident and trust your strengths!”

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Celebrating Global Diversity Month: Stories of Women From SYKES

Sykes

Yasmin joined SYKES in 2010 as a Spanish-speaking agent for one of our major clients in the consumer electronics and gaming market. “Since joining Qelp, I’ve grown tremendously both personally and professionally. She would like to encourage women at SYKES with these words: “Be self-confident and trust your strengths!”