DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report
DMG Consulting
DECEMBER 7, 2020
In 2010, DMG reported that the number of CCaaS seats was 483,875 out of an estimated 14 million worldwide contact center infrastructure seats, an adoption rate of 3.5%. The CCaaS market experienced a rapid adoption rate during the past decade. For more information, visit www.dmgconsult.com. # # #.
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