ijgolding

JUNE 14, 2017

The Shop Direct Board of Directors with the stiletto shoe at the launch of ‘Feet in the Street’ in 2010. Over the last few months, I have been exploring in detail my perspective on seven ‘tips’ that will enable any organisation to become genuinely customer centric.

Customer centricity 68

Customer centricity Banking Customer Experience Enterprise 68

Beyond Morale

SEPTEMBER 30, 2013

You can travel the world and the seven seas, everybody’s looking for customer-centric cultures. Some customers want to use you. Thanks to Annie Lennox, of the Eurythmics, for getting me to think about customer-centric cultures in a way that we all can relate to. Without customers they would not exist.

Customer centricity 63

Customer centricity Employee engagement CCNG Construction 63

Beyond Philosophy

NOVEMBER 10, 2014

It’s time to focus on improving and creating memorable and enjoyable experiences for our Customers with their experience. 50 Facts about Customer Experience.” 26 October 2010. < [link] > “Startling Statistics on Customer Retention and Acquisition.” The Value of Customer Experience, Quantified.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

ClearAction

FEBRUARY 7, 2016

Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition.(1). Customer Experience Strategy : Exploring Success Factors.

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

AskNicely

AUGUST 17, 2018

And 23% of CEOs list customer service as one of their top three business priorities. Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed.

Feedback 60

Feedback Customer centricity Surveys Employee engagement 60

Russel Lolacher

MARCH 2, 2021

By listening to the voice of the customer, whether directly or through front line staff, we’ve been able to create more useful customer-centric properties (ie winter driving website). Our strategy is about putting the customer first. In 2010, the ministry was putting together something that hadn’t existed for them before.

Government 52

Government Customer Care Transportation Benchmark 52

ijgolding

NOVEMBER 17, 2016

BM: Generally, the customer engagements I’m proudest of are those where the value of becoming more customer-centric has been amply demonstrated and I’ve “converted” sceptics within the company. What are among your most proud CX accomplishments? KS: Becoming the CX professional I am today didn’t just happen overnight.

Customer Experience 95

Customer Experience Customer centricity outsourcing B2B 95