Interactions

JULY 22, 2021

A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. On top of all of this, it has created countless customer experience challenges which many organizations have been unable to meet. This benefit is two-fold.

Customer Service 62

Customer Service Wait times Technical Support Advertising 62

Quality Contact Solutions

JULY 19, 2018

QCS has 70+ employees working on behalf of this client on a daily basis, including outbound sales, inbound sales, inbound customer service and inbound technical support. QCS has been working with this client on an on-going basis since 2009. Project scope: QCS conducts business to business sales for this client.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

TechSee

DECEMBER 5, 2017

Founded in 2009 with headquarters in Israel, Nanorep has been implemented by more than 200 enterprises across the globe, and was recognized in the 2017 UK National Innovation Awards. Founded in 2015, TechSee is a technology and technical support company that specializes in visual technology and augmented reality.

Contact Center 116

Contact Center Technology Self service Call Center 116