DMG Consulting
MARCH 9, 2020
Tips for Mitigating the Impact of Pandemics on Contact Centers. Companies in general, and contact centers and other service organizations in particular, need to be prepared to keep operating, even if their region is stricken by a pandemic. By Donna Fluss. View this document on the publisher’s website. Test the plan.
Transparent BPO
DECEMBER 11, 2019
We outsourced 200 to 300 seats in countries all across the globe — Pakistan, India, Dominican Republic, and South Africa, to name a few. Every time we outsourced, there was always something missing. He was also struck by the outsourcing possibilities of a Central American country where English is the first language.
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EPIC Connections
MARCH 27, 2018
The contact center industry is known for its constant hum of change punctuated by the rapid fire of new technology and a revolving door of providers. We aim to grow as a preferred partner in building the contact center of the future. Since then, our cloud technology engagements have grown significantly.
Liveops
FEBRUARY 8, 2019
In fact, Sharon had not only an entire career before joining Liveops Nation in 2009, she was a leader in creating some of the nation’s first outsourced call centers in the 1980s. Sharon got her start in the contact center world shortly after attending University of Florida. Tell me more about that.
Babelforce
JULY 6, 2022
Virtual contact center software enables contact centers to manage customer interactions from various channels cost-effectively and efficiently. Some organizations have their in-house contact centers, while others may outsource their customer service to third parties. Let’s delve in!
Transparent BPO
APRIL 3, 2020
Over the past two weeks, Transparent BPO has undertaken a serious initiative — to deploy 850 brick and mortar contact center agents to a work-from-home (WFH) environment. Contact Center Closures. We closed all contact centers to outside visitors, including clients, vendors, and family members.
Xaqt
JUNE 1, 2020
The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. The large cloud providers (ie. COVID-19 changed the entire industry in an instant.
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