Fonolo

MAY 1, 2019

Avaya’s core call center business was the result of an acquisition of Nortel assets, following the latter’s bankruptcy in 2009. 6 Must-Read Customer Experience Trends in 2019. Live Better Electronically: AI and the Customer Experience. Change the Channel: Prioritizing Omnichannel in Customer Experience.

Contact Center 99

Contact Center Entertainment Call Center call center software 99

EPIC Connections

MARCH 27, 2018

Fifteen years later, our company is a notable industry mainstay whose team of veteran consultants continuously turn that hum into a harmonious soundscape that delivers superior customer experiences. We aim to grow as a preferred partner in building the contact center of the future.

Consulting 37

Consulting Consulting Contact Center Cloud contact 37

Babelforce

JULY 6, 2022

Virtual contact center software is a cloud-based application that allows call center agents and sales representatives to manage and coordinate all customer interactions with a company remotely. What are the characteristics of a typical virtual contact center? Remote work has been on the rise since 2009.

Contact center software 52

Contact center software Contact Center Abandon Call Cloud contact 52

NobelBiz

APRIL 9, 2024

Amendments, including the 2009 HITECH Act, have strengthened HIPAA, introducing stringent compliance measures and penalties for violations, underscoring the act’s pivotal role in balancing patient privacy with the operational needs of the healthcare system.

Call Center 105

Call Center Telemarketing Healthcare Government 105