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The Most Unlikely Source Is Blocking Contact Center Transformation

CX Global Media

Change is hard, especially in the contact center industry. The humor of this eye-opener is that those of us in the contact center profession are supposed to be in the business of helping meet the needs of our ever-changing customer expectations. few rated as exceptional contact center leaders are embracing the change.

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Contact centers can now test numbers in 76 countries

Spearline

Until 2009, contact centers and other organizations had to rely on relatives abroad or holidaymakers to call their overseas numbers to make sure they were working and that the line was of sufficient quality to hold a conversation. Please send us a brief message , and we will be in contact with you shortly.

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Cisco’s grantee and investee partners share what they look forward to most at Climate Week NYC

Cisco - Contact Center

Climate Week NYC , one of the largest annual climate events since 2009, brings together international leaders from business, government, and civil society to showcase global climate action. This… Read more on Cisco Blogs

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Top 5 Inside View Posts for 2016

Contact Center Pipeline

Since the very first issue of Pipeline (March 2009), we have published a regular feature called Inside View. This year, we began publishing those columns on our blog to help spread the word about these outstanding contact centers, leaders and […].

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Contact can now test numbers in 76 countries

Spearline

Until 2009, contact centers and other organizations had to rely on relatives abroad or holidaymakers to call their overseas numbers to make sure they were working and that the line was of sufficient quality to hold a conversation. In turn, this leads to greater customer experience and brand reputation, amongst other benefits.

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How Vivino Set Up Their Contact Center in a Day: It was Simple

Talkdesk

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. Vivino has been at the center of the movement to digitalize the wine industry since it was founded in 2009, taking the wine-buying experience mobile with an app that allows for image recognition, community reviews and intelligent behavior monitoring.

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How Vivino Set Up Their Contact Center in a Day: It was Simple

Talkdesk

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. Vivino has been at the center of the movement to digitalize the wine industry since it was founded in 2009, taking the wine-buying experience mobile with an app that allows for image recognition, community reviews and intelligent behavior monitoring.