Contact Center Geek

JUNE 9, 2016

And it is the geometric shape that inspired a Quality Management program I was part of in 2008. Throughout my tenure at Providian/WaMu, I was a part of many quality management initiatives. In the good years we were adding new products and growing our call centers as we strived to deliver stellar customer service.

Call Center 48

Call Center Quality management Marketing Management 48

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. The Markets in Financial Instruments Directive II (MiFID II)—arguably the greatest reform to hit Europe’s financial industry—is finally in effect as of January 3, 2018.

Government 51

Government Coaching Contact Center Quality management 51

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98