ShepHyken
APRIL 11, 2017
How do you use the Net Promoter Score® to retain your customers? How can you sell the C-Suite on the benefits of investing in Customer Retention? First Up: Shep Hyken’s opening comments focus on the Net Promoter Score®, which is the result of a survey question that asks a customer “How likely would you be to recommend us?”
JustCall
MAY 14, 2020
But the operation that is facing the most critical hit is – Customer Retention. Customer acquisition has become more difficult than ever. And businesses have shifted their focus towards Retention. But are you still sticking to the old-fashioned customer retention strategies?
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JustCall
MAY 14, 2020
But the operation that is facing the most critical hit is – Customer Retention. Customer acquisition has become more difficult than ever. And businesses have shifted their focus towards Retention. But are you still sticking to the old-fashioned customer retention strategies?
TeamSupport
OCTOBER 8, 2020
Once they understand this and adopt B2B-focused solutions like TeamSupport, they will be positioned to provide world-class customer support, which has an incredible impact on not only their reputation, but to the bottom line through customer retention and reduced churn.
Lumoa
JUNE 14, 2023
Everyone from customers to investors and stakeholders will be wary of associating with a company that can’t seem to get its customer experience right. According to Harvard Business Review, acquiring a customer costs anywhere from 5 to 25 times more than retaining an existing one. But the damage doesn’t stop there.
ijgolding
MAY 11, 2016
I am writing this blog having just watched a Hollywood movie about the 2008 banking crisis – The Big Short, featuring Christian Bale, Steve Carell, Ryan Gosling and Brad Pitt is a tough watch – not because of the quality of the acting, but because of the almost completely unbelievable plot. It was very real.
PeopleMetrics
OCTOBER 22, 2015
The fact is, if selecting your key customer experience metric is stopping your company in its tracks, then pick a metric and get moving. You won't see the benefits of listening and responding to customer feedback until you get started. Paris Novembre 2008. Measure whatever you can, and then adjust as you go.
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