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The Hexahedron of Quality

Contact Center Geek

And it is the geometric shape that inspired a Quality Management program I was part of in 2008. Throughout my tenure at Providian/WaMu, I was a part of many quality management initiatives. In the good years we were adding new products and growing our call centers as we strived to deliver stellar customer service.

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A Closer Look at MiFID II Recording Requirements

Avaya

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. The Markets in Financial Instruments Directive II (MiFID II)—arguably the greatest reform to hit Europe’s financial industry—is finally in effect as of January 3, 2018.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. . He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.