Cisco - Contact Center
NOVEMBER 22, 2023
Back in 2007, after months of intensive studying, I passed my first Cisco certification exam: the CCNA. I walked out of that testing center with tears streaming down my face, just like Chris Gardner… Read more on Cisco Blogs
Callminer
AUGUST 1, 2017
To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.
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Monet Software
JANUARY 20, 2021
As a long-time industry analyst focused on the contact center workforce optimization market, I have long questioned why small to medium-size (SMB) businesses do not get more love from the major WFO vendors. Since 2007 Pelorus Associates has authored 19 comprehensive reports on WFO applications. innovation and competitiveness.”
Aspect
MARCH 16, 2021
iLink Solutions é uma empresa do Grupo ARCOM, foi fundada em 2005 e é parceira da Aspect desde 2007. Aspect: Vocês estão no setor de Contact Center há 15 anos, o que vêem como a força motriz para as organizações migrarem para a nuvem? The post Parceiro em Destaque: iLink appeared first on Aspect Blogs. Registre-se agora!
Aspect
MARCH 16, 2021
iLink Solutions , an ARCOM Group company , was founded in 2005 and has been an Aspect partner since 2007. Aspect: You have been in the Contact Center space for 15 years, what do you see as the driving force for organizations to move to the cloud? . The post Partner Spotlight: iLink appeared first on Aspect Blogs.
SharpenCX
FEBRUARY 16, 2021
As Netflix launched their movie streaming service in 2007, consumers stopped paying for cable television to live the on-demand life. Here are four ways Hulu puts customer focus at the heart of their strategy–plus a few tips on how you can adopt their strategies in your own contact center. So, Hulu stepped up to fill the gap.
Customer Service Life
SEPTEMBER 21, 2017
In 2007, in the midst of the Global Financial Crisis, any prospect of new business was welcome. It wasn’t until I started reading blogs and books and attending webinars, Twitter chats, and conferences that I really started to learn the vocabulary and skills required to run a successful customer service operation.
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