article thumbnail

NICE Shines Spotlight on 2014 PSAPs’ Finest at APCO

Customer Interactions

Jason Sturgill has worked for the Monterey County Information Technology Department since October 2006. During the last several years Jason has been the primary point of contact for providing technical support for the Communications Center’s 9-1-1 telephone systems.

article thumbnail

5 Case Studies to Improve Your Customer Service

Kayako

“Without Kayako, we would not be able to manage all of the incoming ticket requests in an organized manner nor provide the quality of support we stand for. Sushant Dashputre, Assistant Manager of Technical Support at Quick Heal. The company’s steady growth since 2006 outpaced its existing resources for support requests.