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“U.S. Employee Engagement Reaches Three-Year High.” Where Customer Experience and Value Delivery Are Concerned, Shouldn’t We Ask: ‘So What?’

Beyond Philosophy

A recent article by a major employee research and engagement consulting organization led with the above headline. The consulting organization went on to conclude from these findings that “Recent trends suggest that improvements in engagement coincide with improvement in unemployment and underemployment.”,

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CX Initiatives: What if Employees Are Not On Board?

Beyond Philosophy

STAN: What do you think of a person who only does the bare minimum? HR execs and consultants would say that what is needed is a higher level of employee engagement. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. STAN: Yeah. JOANNA: Umm-hmm.

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Because We Love Women-Run Language Service Providers So Much, Here Are 4 More

Certified Languages International

The Houston-based LSP does it all — telephone, video, and in-person interpreting; localization; translation; CART services for deaf and hard-of-hearing individuals; content services; and more. In 2006, INGCO International was born. Christensen found herself with more than enough of her own interpreting work to keep her busy.

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How to Identify Weaknesses in Your Customer Journey Map

GetFeedback

Southwest Airlines CEO Gary Kelly explained in a 2006 blog post : Open seating has allowed us to build a highly efficient operation by keeping the time our aircraft are sitting at our gate to a minimum. I personally would like to use Expedia, but again this is part of Southwest’s approach to keeping costs and prices low.

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The Fear of Driving and the Future of Not

C Space

Nicola Spitzer, Senior Consultant at C Space, explains why a little bit of empathy can go a long way… Tweet. Senior Consultant at C Space. After passing my driving test in 2005, I stopped driving in 2006. I know that I’m not the only person who suffers from this feeling. Nicola Spitzer.

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The Future of Work: How Companies Are Building Cultures Worker’s Love #nytnewwork

Natalie Petouhof

An early champion of online video who was instrumental in Google’s 2006 acquisition of YouTube, Susan now oversees YouTube’s content and business operations, engineering and product development. Earlier, he worked as a management consultant for McKinsey & Company. Check out the website for more… Susan Wojcicki is C.E.O.

Finance 40
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Is ‘Being Human’ With Customers A New Concept? And, Does It Create Emotional, Experiential, Social and Financial Value?

Beyond Philosophy

To make the brand or company more attractive, and have more impact on customer decision-making, there must be an emphasis on creating more perceived value and more personalization. Moreover, the customer has no personal investment in choosing, and staying with, one brand or supplier over another.

Airlines 360