CSM Magazine

NOVEMBER 11, 2015

Founded in 2006 by Paul Parkinson, who has amassed over three decades of industry expertise, Synergy Automotive provides B2B and B2C car leasing, contract hire and finance services.

Automotive 69

Automotive Customer Service B2C Finance 69

Hero Digital

APRIL 8, 2020

Originally a B2B e-commerce site, Alibaba was in the middle of pivoting to B2C to compete with eBay. In weeks, founder Jack Ma’s team completed Taobao, their B2C marketplace. By 2006, Taobao had a larger share of China’s online auction market than eBay, and the American company decided to pull out of the country completely.

Banking 104

Banking B2C Healthcare B2B 104

CX Global Media

JULY 8, 2019

Now, Lance leads B2B and B2C customer care, global CX and insights, engagement, and customer-centric culture transformation organization-wide. Harris : Omar has been creating high-performance organizations since 2006. There was no seat for neither him nor the customer at the table. About Omar L.

Contact Center 120

Contact Center Education Coaching B2B 120

Horizon CX

DECEMBER 27, 2019

His research was then fully published in 2006 in a milestone book titled The Ultimate Question and revised and expanded even further in his follow-up publication in 2011 titled The Ultimate Question 2.0. 85% of respondents have targeted B2B clients for their Surveys (54% B2B only; 31% both B2B and B2C). 15% targeted solely B2C clients.

B2B 52

B2B Surveys B2C Metrics 52