Study: Executives Are Delusional About Customer-Centricity
Toister Performance Solutions
APRIL 12, 2018
This comes from this 2005 report from Bain, so it's a little out of date. This includes searching for product information online, using a company's app, or searching for technical support information on a website. On the bright side, it has improved since 2005! The results? Just 30 percent of customers agree.
Let's personalize your content