Aspect

MARCH 16, 2021

iLink Solutions , an ARCOM Group company , was founded in 2005 and has been an Aspect partner since 2007. iLink offers strategic consulting, innovative products and services and specific solutions for identifying and applying improvements in operational efficiency and customer engagement. . iLink Solutions ?who Register now ! .

Consulting 118

Consulting Consulting Contact Center Marketing 118

Beyond Philosophy

MARCH 4, 2019

Our guest, Zhecho Dobrev is a senior consultant at Beyond Philosophy and he shared some of the latest developments in the field. As global Customer Experience consultants, the challenge for us has always been capturing authentic customer emotions. We’ve been measuring emotions since 2005 with surveys.

Customer emotions 256

Customer emotions Consulting Consulting Technology 256

Beyond Philosophy

NOVEMBER 19, 2020

I recently participated in a Customer Experience Day webinar with two other leaders in our field, Joe Pine and Lou Carbone. The three of us, along with moderator Chantel Botha of Brand love, discussed in the webinar and a recent podcast some of our past experiences working in this industry, where we are today, and where we are going.

Customer Experience 335

Customer Experience Customer emotions Customer centricity Consulting 335