Beyond Philosophy
SEPTEMBER 17, 2020
Townsend chose to study it because there was shockingly little academic research on it. Furthermore, in 2005 at the height of Apple’s existence, Townsend was clear that much of the brand’s popularity was due to its design, which was beautiful, intelligent, and simple—right down to the box it came in. .
Toister Performance Solutions
APRIL 12, 2018
This comes from this 2005 report from Bain, so it's a little out of date. A 2017 study by Capgemini Consulting sought to provide updated insight into the so-called executive disconnect. A total of 450 executives and 3,300 consumers were surveyed, though this study focused specifically on the digital experience.
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Beyond Philosophy
DECEMBER 6, 2017
Per an article in the NY Times a few weeks ago about a review published in The New England Journal of Medicine back in 2005, as many as two-thirds of hospital admissions related to medication problems were the result of “noncompliance.” The term sounds benign, but the consequences are anything but.
Beyond Philosophy
NOVEMBER 28, 2017
Since 2005, over 50,000 respondents, in 49 countries and multiple b2b and b2c industries have participated in research incorporating the Hierarchy model emotions. As Hill has noted: “There are always some economic case studies that prove cutting costs or raising fees makes sense. Some additional stats: We have asked approximately 4.5
Nicereply
DECEMBER 22, 2020
in 2005 to a high of 77.0 In between 2005 and 2017, CSI fluctuated between these two points. For example, customers may be particularly unhappy with retail in a given year, but very happy with the consultancy industry. Customer satisfaction scores are highest in IT & Consultancy, and lowest in Travel.
Fonolo
FEBRUARY 5, 2020
Data by consulting firm A.T. Amazon launched in 2005, so consumers have had more than a decade to get used to expedited shipping, detailed product information and reviews, and easy returns. A study by ReturnLogic revealed that over 60% of customers review a company’s Return Policy prior to making a purchasing decision.
Beyond Philosophy
SEPTEMBER 15, 2022
Zhecho Dobrev , Senior Consultant at Beyond Philosophy for 13 years, Customer Experience and Behavior Science Consultant and Trainer, and, now, Author of The Big Miss: How Organizations Overlook the Value of Emotions, digested all that data and wrote a book about it. The post appeared first on CX Consulting.
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