Beyond Philosophy
JUNE 16, 2022
As you might know, my podcast does an “I’m in a Pickle” feature where business people send in their business problems with customer strategy for our consult. My second book was Revolutionize Your Customer Experience (Palgrave MacMillan, 2005), about customer-centricity. There you have it.
Beyond Philosophy
DECEMBER 28, 2020
This exercise is one of the first things we do when consulting an organization. When it comes to your CES, you have this overarching strategy for a specific emotional outcome. You’re then allowing each of the countries to work out strategy implementation as defined by the CES to some extent. These are core emotions.
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Beyond Philosophy
SEPTEMBER 17, 2020
Furthermore, in 2005 at the height of Apple’s existence, Townsend was clear that much of the brand’s popularity was due to its design, which was beautiful, intelligent, and simple—right down to the box it came in. . The post Aesthetics: Why This is A Vital Part of Your Experience appeared first on CX Consulting.
Enghouse Interactive
JULY 23, 2021
Back in 2005 we conducted research with London Business School to identify the 20 emotions that drive or destroy value. Unfortunately, this operationally-focused strategy produces poor outcomes for the end of the call. But which emotions should you try and evoke in your customers? The answer is the ones which drive value (£).
Beyond Philosophy
NOVEMBER 28, 2017
Since 2005, over 50,000 respondents, in 49 countries and multiple b2b and b2c industries have participated in research incorporating the Hierarchy model emotions. How Can Artificial Intelligence Automate Your Customer and Business Strategies. After two years of research, the result was the Hierarchy of Emotional Value.
Fonolo
FEBRUARY 5, 2020
This is why focusing on enhancing and improving the customer experience for your prospects and clients should be a key component of your lead generation strategy. Data by consulting firm A.T. Additionally, nearly half of Americans switch to a new company after having a poor experience with a vendor.
Beyond Philosophy
SEPTEMBER 15, 2022
Zhecho Dobrev , Senior Consultant at Beyond Philosophy for 13 years, Customer Experience and Behavior Science Consultant and Trainer, and, now, Author of The Big Miss: How Organizations Overlook the Value of Emotions, digested all that data and wrote a book about it. The post appeared first on CX Consulting.
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