2005, Consulting and Customer advocacy - Customer Contact Central

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2005

Consulting

Customer advocacy

The 20 Stakeholder Experience Emotions: Which Are Most Positive and Value-Enhancing, and Which Are Most Negative and Value-Destroying?

Beyond Philosophy

NOVEMBER 28, 2017

Since 2005, over 50,000 respondents, in 49 countries and multiple b2b and b2c industries have participated in research incorporating the Hierarchy model emotions. At the peak of the Hierarchy pyramid is a set of 2 emotions – Happy and Pleased – defined as the Advocacy Cluster. Some additional stats: We have asked approximately 4.5

B2C

B2C Banking B2B Customer advocacy

Are You Experienced Enough in Customer Experience #INFOGRAPHIC

Win the Customer

DECEMBER 15, 2015

Whether your organization is a practitioner of Net Promoter Score (NPS) or some other method of determining customer loyalty and customer advocacy, it’s clear that promoters or loyal customers are critical to the long-term sustainability of the organization and typically result in lower costs to operations.

Customer Experience

Customer Experience Customer advocacy Consulting Consulting

The 20 Stakeholder Experience Emotions: Which Are Most Positive and Value-Enhancing, and Which Are Most Negative and Value-Destroying?

Are You Experienced Enough in Customer Experience #INFOGRAPHIC

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