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Migrating Contact Center Solutions to the Cloud – a Business and Operational Perspective

CCNG

Contact Center solutions have evolved significantly over the last two decades. Before 2005, the vast majority of contact center software was On-Premise based and highly fragmented. She is a long-time CCNG member, Town Hall facilitator, and blog contributor.

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68 Customer Support Email Address Name Ideas

CX Accelerator

Jenny began her call center customer service journey on the front lines back in 2005. In 2012, she co-founded the blog, CustomerServiceLife.com. She is known for her thought leadership, speaking about CS, CX and self-care for contact center agents at business conferences such as Zendesk Relate and ICMI Expo.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

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The Future of Workforce Management for Contact Centers, with Daryl Gonos

NobelBiz

After starting out in consulting as the co-founder and CEO of Workforce Management Group, Daryl and his partners started CommunityWFM in 2005, a modern workforce management solution, specifically tailored to multichannel call centers.

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Parceiro em Destaque: iLink

Aspect

iLink Solutions é uma empresa do Grupo ARCOM, foi fundada em 2005 e é parceira da Aspect desde 2007. Aspect: Vocês estão no setor de Contact Center há 15 anos, o que vêem como a força motriz para as organizações migrarem para a nuvem? The post Parceiro em Destaque: iLink appeared first on Aspect Blogs. Registre-se agora!

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Partner Spotlight: iLink

Aspect

iLink Solutions , an ARCOM Group company , was founded in 2005 and has been an Aspect partner since 2007. Aspect: You have been in the Contact Center space for 15 years, what do you see as the driving force for organizations to move to the cloud? . The post Partner Spotlight: iLink appeared first on Aspect Blogs.

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Are You Ready for the Gig Economy

Aspect

Remarkably, they discovered that all the net employment growth in the United States between 2005 and 2015 could be attributed to alternative forms of employment. For contact centers, this is good news, since it broadens the pool of potential agents during a time of growing labor shortages.