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Evolution of the support rep: from outsourced to in-office

Kayako

Specifically, ever since the introduction of fibre optic cabling, a new kind of support system evolved: the outsourced helpdesk (most notably in the healthcare, financial and banking sectors). A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. And if done through an app (such as the bank’s mobile banking app), the voice recognition can also be tied to the device ID of the user. Markus Linder. markuslinder. Jeff Toister.