Beyond Philosophy

NOVEMBER 28, 2017

Since 2005, over 50,000 respondents, in 49 countries and multiple b2b and b2c industries have participated in research incorporating the Hierarchy model emotions. Empower and enable employees to be more mindful of delivering what customers need and want, irrespective of level or function within the company. and Metro Bank in the U.K.

B2C 208

B2C Banking B2B Customer advocacy 208

ijgolding

MAY 21, 2018

It will not be long before they launch their own Bank. The business I was recruited by in 2005 was called ‘Littlewoods’. This post was originally written exclusively for my column on CustomerThink – a global online community of business leaders striving to create profitable customer-centric enterprises.

Banking 74

Banking Customer centricity Enterprise Technology 74

Lumoa

JANUARY 23, 2018

If you use good quality text and sentiment analysis, you should at least know what your customers talk about. I had a conversation once with one leader in banking sector, which could be summed up like this: “ — I get this info that 22% of our customers are talking about our credit and debit cards.

Analytics 121

Analytics Feedback Metrics Customer Experience 121

Comm100

AUGUST 23, 2018

Similarly, effective mobile experiences can blend service channels together, creating an experience that is purely customer-centric. There are several ways that companies have tapped into mobile as a source of omnichannel, or channel-less , customer service in 2018. Source: Statista. Video and Voice Services Are Put to the Test.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

inmoment

MARCH 9, 2020

This was also an era when television reception was fickle, food was quick to spoil, and banks miscounted money. Failing to connect Boardroom conversations to your customer experience evolution. While many corporations aspire to be “customer-centric,” Boardroom discussions are frequently disconnected from the customer experience.

Customer Experience 52

Customer Experience Self service Engineering Telecommunications 52

C Space

FEBRUARY 11, 2020

Charles Trevail is the Global CEO of C Space and Interbrand as well as the host of Outside In , a customer centricity podcast. A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers.

Customer centricity 52

Customer centricity Banking Metrics Consulting 52