Beyond Philosophy
MARCH 4, 2019
Our guest, Zhecho Dobrev is a senior consultant at Beyond Philosophy and he shared some of the latest developments in the field. As global Customer Experience consultants, the challenge for us has always been capturing authentic customer emotions. We’ve been measuring emotions since 2005 with surveys.
JustCall
MARCH 16, 2021
Previously, JustCall ranked 5th in 2019 Deloitte Technology Fast 50. The Deloitte Technology Fast 50 India program was launched in 2005. Briefly , Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. About Deloitte.
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Fonolo
FEBRUARY 5, 2020
Data by consulting firm A.T. Salesforce’s 2019 State of the Connect Consumer report, highlights the importance of providing contextualized engagement to consumers across multiple touchpoints. Top related content: How to Effectively Set Goals With Your Call Center Team. Tip #4: Rapid deliveries and easy returns.
Outsource Consultants
AUGUST 16, 2019
PLYMOUTH, MN, August 16, 2019 – This week, Inc. Call center advisory firm Outsource Consultants, LLC is making its first appearance on the list, debuting at #1281 with an impressive 321% 3-year growth rate. Outsource Consultants is honored and excited by this recognition. Not only have the companies on the 2019 Inc.
CCNG
OCTOBER 19, 2022
Lumoa , 2018) In 2019, customer experience will continue as a major factor in how companies do business. Bain, 2005) 87% of marketers say they are delivering engaging customer experiences. Acquia, 2019) 78.5% London School of Economics, 2005) Customer Effort Score Is CES worth your attention? Short answer: YES!
C Space
JULY 7, 2020
Brand strategy has leap-frogged to the top of strategic priorities, from its lowly position near the bottom of the list in 2019, and this is the first time brand has surpassed other capabilities like analytics, personalization and marketing technology. MRC’s audits are carried out by external accounting firms, primarily Ernst & Young.
C Space
FEBRUARY 11, 2020
A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers. Charles Trevail is the Global CEO of C Space and Interbrand as well as the host of Outside In , a customer centricity podcast.
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