ijgolding

MARCH 20, 2018

I started EarlyBridge in 2004. We build customer strategies, work regularly with customer journey mapping, conduct qualitative customer research and help companies organise and implement change projects by mobilizing the organisation. I recently did a customer journey mapping project with a Dutch retailer.

Journey mapping 61

Journey mapping Customer centricity B2B Multichannel 61

Horizon CX

DECEMBER 31, 2018

For example, viable and extremely capable Journey mapping software that previously required serious investment can now be obtained for a fraction of the cost. Customer Journey Mapping is another case in point. We just need to become more reasonable. What’s fundamentally changed there?

Journey mapping 40

Journey mapping Chief Customer Officer Surveys Consulting 40

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98