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Remaining Competitive in Retail: How to Optimize Customer Experience

CSM Magazine

MARCH 24, 2022

Even when customers are transitioned to a third-party servicer, retailers can use FSM to upsell and cross-sell to increase revenue. Field service management software can track this additional income and further increase retail revenue through actionable data analytics that monitor business performance and promote better decision-making.

Customer Experience 119
Customer Experience Self service Analytics Upselling 119
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5 Challenges to Proactive Customer Success

Amity

MARCH 26, 2018

In 2004, Salesforce came up with the Customer for Life program, and set the foundation for all of the reasons we are so focused on Customer Success today. They put the program in place to retain their customers, prevent revenue churn, and maximize their upselling revenue capabilities. The rest is history.

SaaS 83
SaaS Upselling Accountability Sales 83
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