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Recommend top trending items to your users using the new Amazon Personalize recipe

AWS Machine Learning

Amazon Personalize is excited to announce the new Trending-Now recipe to help you recommend items gaining popularity at the fastest pace among your users. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

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Remaining Competitive in Retail: How to Optimize Customer Experience

CSM Magazine

Field service management software can track this additional income and further increase retail revenue through actionable data analytics that monitor business performance and promote better decision-making. Not only can this technology help business analytics, but FSM can also increase the efficiency of service operators.

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Why You Need a Closed-Loop Survey—and How to Do It!

Interaction Metrics

I founded Interaction Metrics in 2004 because I felt like companies weren’t listening. ” Qualtrics, the CX software company says about closed-loop systems, “it’s an opportunity to demonstrate to your customer in a much more direct and personal way that their feedback is important and you care about the outcome.”

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5 Challenges to Proactive Customer Success

Amity

In 2004, Salesforce came up with the Customer for Life program, and set the foundation for all of the reasons we are so focused on Customer Success today. A good way to prevent these 20% from spreading to 50% is to implement strong processes at the personal, team, and organizational level. Following Ill-Fitted Processes.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Denise Lee Yohn.

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The Power of Moderation – A 2020 Perspective

Horizon CX

I consider myself a very moderate person in my approach to life and business and especially within my current role as a customer experience consultant. And here I am, as you may well be, in a moderate reflection of the past year and moderately optimistic about the year ahead. I’m using the word “moderate” quite intentionally.

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Predict lung cancer survival status using multimodal data on Amazon SageMaker JumpStart

AWS Machine Learning

Multimodal ML has been adopted in HCLS for personalized treatment, clinical decision support, and drug response prediction. The 2015 World Health Organization classification of lung tumors: impact of genetic, clinical and radiologic advances since the 2004 classification.” References. [1] 1] Travis, William D., 2015): 1243-1260. [2]